{"id":2158,"date":"2018-12-26T10:29:00","date_gmt":"2018-12-26T01:29:00","guid":{"rendered":"http:\/\/15.164.218.59\/blog\/?p=2158"},"modified":"2020-09-03T18:12:36","modified_gmt":"2020-09-03T09:12:36","slug":"cx-%eb%b0%8f-ux%ec%97%90%ec%84%9c-%ec%a4%91%ec%9a%94%ed%95%9c-%ec%85%80%ed%94%84%ec%84%9c%eb%b9%84%ec%8a%a4-%ec%b5%9c%ec%a0%81%ed%99%94%ed%95%98%ea%b8%b0","status":"publish","type":"post","link":"https:\/\/www.beusable.net\/blog\/?p=2158","title":{"rendered":"CX \ubc0f UX\uc5d0\uc11c \uc911\uc694\ud55c &#8216;\uc140\ud504\uc11c\ube44\uc2a4&#8217; \ucd5c\uc801\ud654\ud558\uae30"},"content":{"rendered":"\n<p>\uc548\ub155\ud558\uc138\uc694 \ubdf0\uc800\ube14 \uc5f0\uad6c\uc6d0\uc785\ub2c8\ub2e4. \uc5ec\ub7ec\ubd84\ub4e4\uc740 CX\ub77c\ub294 \ub2e8\uc5b4\ub97c \ub4e4\uc5b4\ubcf4\uc2e0 \uc801\uc774 \uc788\uc73c\uc2e0\uac00\uc694? CX\ub294 Customer Experience\uc758 \uc57d\uc790\ub85c UX(User Experience)\uc640 \ube44\uad50\ud558\uba74 \ub354\uc6b1 \ubc94\uc704\uac00 \ub113\uc73c\uba70 \uac1c\uc778\uacfc \ube0c\ub79c\ub4dc \uc804\uccb4\ub97c \uc544\uc6b0\ub974\ub294 UI, \uc778\ud130\ub799\uc158\uc5d0 \ud574\ub2f9\ud55c\ub2e4\uace0 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c UX \uc5c5\uacc4\uc5d0\uc11c\ub294 UI\ub098 \uc778\ud130\ub799\uc158 \ub4f1 &#8216;\uc81c\ud488 \uadf8 \uc790\uccb4&#8217;\uc5d0 \uc9d1\uc911\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc740\ub370, \uc81c\ud488 \uc774\uc678\uc758 \uce21\uba74\ub3c4 \ud3ed\ub113\uac8c \ubc14\ub77c\ubcf8\ub2e4\ub294 \uce21\uba74\uc5d0\uc11c CX\ub294 UX\ubcf4\ub2e4 \ub354 \ubc94\uc704\uac00 \ub113\uc2b5\ub2c8\ub2e4. \uc774 CX\uc5d0\uc11c \uc911\uc694\ud55c \uc601\uc5ed\uc744 \ucc28\uc9c0\ud558\ub294 \uac83\uc774 \ubc14\ub85c &#8216;\uc140\ud504\uc11c\ube44\uc2a4&#8217;\uc785\ub2c8\ub2e4. \uc624\ub298\uc740 CX\uc640 UX\uc758 \ucc28\uc774\uc810\uc744 \uc18c\uac1c\ud558\uace0, \uc140\ud504 \uc11c\ube44\uc2a4\uac00 CX\uc640 UX\uc5d0 \uc5b4\ub5a4 \uc704\uce58\ub97c \ucc28\uc9c0\ud558\ub294\uc9c0, \uc5b4\ub5bb\uac8c \ud558\uba74 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub294\uc9c0\ub97c \uc18c\uac1c\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<\/br>\n\n\n\n<div class=\"wp-block-qubely-divider qubely-block-bc2d74\"><div class=\"qubely-block-divider \"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 240 40\" preserveaspectratio=\"none\"><path d=\"M3.3 22.1c-.5-.2-.9-.5-1.3-.9-.3-.2-.5-.4-.8-.6.8-.7 1.5-1.3 2.3-2 .9-.7 1.8-1.6 2.4-2.6.1-.1.1-.2 0-.3-.1-.2-.3-.2-.5-.2-1.1.5-2 1.3-2.8 2.2-.8.9-1.7 1.7-2.5 2.5l-.1.1v.1c-.1.2-.1.5.2.6.5.3.9.5 1.4.8.4.3.9.6 1.2 1 .8.7 1.7 1.3 2.6 1.8.1.1.3 0 .4-.1.2-.1.2-.3.1-.5-.8-.8-1.6-1.4-2.6-1.9z\"><\/path><path d=\"M112.3 20c-4.5-.2-9-.3-13.5-.3-2.2 0-4.5-.1-6.7 0s-4.5.2-6.7.1c-4.5 0-9-.1-13.5-.2-1.1 0-2.2 0-3.4.1-1.1.1-2.2.1-3.4.2-2.2 0-4.5 0-6.7-.1-4.5-.1-9 0-13.5-.2-2.2-.1-4.5-.1-6.7 0s-4.5.3-6.7.3c-4.5.1-9-.1-13.5-.1s-9 0-13.5.2c-.1 0-.2.1-.2.2s.1.3.2.3c4.5.1 9 .2 13.5.2s9-.1 13.5-.1c2.2 0 4.5.2 6.7.3 2.2.1 4.5 0 6.7 0 4.5-.1 9 0 13.5-.2 2.2-.1 4.5-.1 6.7-.1 1.1 0 2.2.1 3.4.2 1.1 0 2.2.1 3.4.1 4.5-.1 9-.1 13.5-.2 2.2 0 4.5 0 6.7.1s4.5.1 6.7 0c4.5 0 9-.1 13.5-.3.1 0 .2-.1.2-.2 0-.2-.1-.3-.2-.3zM239.9 20.3c-.8-.9-1.7-1.7-2.5-2.6-.8-.9-1.7-1.7-2.8-2.2h-.3c-.2.1-.2.3-.1.5.6 1.1 1.4 1.9 2.4 2.6.8.6 1.5 1.3 2.3 2-.2.2-.5.4-.8.6-.4.3-.9.6-1.3.9-.9.5-1.8 1.2-2.5 2-.1.1-.1.2-.1.4.1.2.3.2.5.2 1-.5 1.9-1 2.6-1.8.4-.4.8-.7 1.2-1 .4-.3.9-.6 1.4-.8l.1-.1c0-.3.1-.6-.1-.7z\"><\/path><path d=\"M235.7 20.2c0-.1-.1-.3-.2-.3-4.5-.1-9-.2-13.5-.2s-9 .1-13.5.1c-2.2 0-4.5-.2-6.7-.3-2.2-.1-4.5 0-6.7 0-4.5.1-9 0-13.5.2-2.2.1-4.5.1-6.7.1-1.1 0-2.2-.1-3.4-.2-1.1 0-2.2-.1-3.4-.1-4.5.1-9 .1-13.5.2-2.2 0-4.5 0-6.7-.1s-4.5-.1-6.7 0c-4.5 0-9 .1-13.5.3-.1 0-.2.1-.2.2s.1.3.2.3c4.5.2 9 .3 13.5.3 2.2 0 4.5.1 6.7 0s4.5-.2 6.7-.1c4.5 0 9 .1 13.5.2 1.1 0 2.2 0 3.4-.1 1.1-.1 2.2-.1 3.4-.2 2.2 0 4.5 0 6.7.1 4.5.1 9 0 13.5.2 2.2.1 4.5.1 6.7 0s4.5-.3 6.7-.3c4.5-.1 9 .1 13.5.1s9 0 13.5-.2c.1 0 .2-.1.2-.2zM118.3 16.1c-.4.6-.8 1.2-1.1 1.8-.4.6-.4 1.3-.8 1.9l-.9 1.8c-.3.6-.5 1.3-.7 2 0 .2 0 .4.2.5.2.2.5.1.7-.1.4-.6.7-1.2 1-1.8.3-.6.5-1.3.8-1.9.2-.6.7-1.2.9-1.9.2-.6.5-1.3.6-2 0-.2 0-.3-.2-.4-.1-.1-.4-.1-.5.1zM124.4 16.1c-.4.6-.8 1.2-1.1 1.8-.4.6-.4 1.3-.8 1.9l-.9 1.8c-.3.6-.5 1.3-.7 2 0 .2 0 .4.2.5.2.2.5.1.7-.1.4-.6.7-1.2 1-1.8.3-.6.5-1.3.8-1.9.2-.6.7-1.2.9-1.9.2-.6.5-1.3.6-2 0-.2 0-.3-.2-.4-.1-.1-.3-.1-.5.1z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<\/br>\n\n\n\n<h2><strong>UX\uc640 CX\ub294 \ubb34\uc5c7\uc774\uba70 \uc5b4\ub5bb\uac8c \ub2e4\ub978\uac00?<\/strong><\/h2>\n\n\n\n<\/br>\n\n\n\n<p style=\"background-color:#f4f4f4\" class=\"has-background\">CX : Customer Experience<br>UX : User Experience<\/p>\n\n\n\n<\/br>\n\n\n\n<p>\uc601\uc5b4\ub85c CX\uc640 UX\ub97c \ud480\uc5b4\uc4f0\uba74 \uc704\uc640 \uac19\uc2b5\ub2c8\ub2e4. CX\ub294 \uace0\uac1d \uacbd\ud5d8, UX\ub294 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc774\ub77c\uace0 \ubc88\uc5ed\ub429\ub2c8\ub2e4. \uc774\ubc88\uc5d0\ub294&nbsp;\ubdf0\uc800\ube14\ub85c \uc608\ub97c \ub4e4\uc5b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \ubd84\uc11d \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud558\uace0 \uc2f6\uc740 \ubaa8 \uae30\uc5c5\uc758 &#8216;\uad8c \uc0ac\uc6d0&#8217;\uc740 \uc5ec\ub7ec&nbsp;\ubd84\uc11d \uc11c\ube44\uc2a4\ub97c \ub458\ub7ec\ubcf4\ub2e4\uac00 \ubdf0\uc800\ube14\uc744 \uc54c\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9\ud574\ubcf8 \uc801\uc740 \uc5c6\uc9c0\ub9cc \uc11c\ube44\uc2a4 \uae30\ub2a5\uc774 \ub6f0\uc5b4\ub098\uace0, \uc6f9 \uc0ac\uc774\ud2b8\uc758 \ud3b8\ub9ac\ud55c \uc0ac\uc6a9\uc131\ub3c4 \ub9c8\uc74c\uc5d0 \ub4ed\ub2c8\ub2e4.&nbsp;\uc790\uc2e0\uc5d0\uac8c \uaf2d \ub9de\ub294 \uc694\uae08\uc81c\ub97c \uc120\ud0dd\ud558\uc5ec \ud68c\uc6d0\uac00\uc785\uae4c\uc9c0 \uc644\ub8cc\ud558\uc600\uc2b5\ub2c8\ub2e4. \uc774\uac83\uc740 \ubb34\uc5c7\uc5d0 \ud574\ub2f9\ud560\uae4c\uc694? UX \ubc94\uc704\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<\/br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"3154\" height=\"1528\" src=\"http:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/04\/\u1109\u1173\u110f\u1173\u1105\u1175\u11ab\u1109\u1163\u11ba-2020-04-13-\u110b\u1169\u110c\u1165\u11ab-10.14.25.png\" alt=\"\ubdf0\uc800\ube14 \uc0ac\uc774\ud2b8 www.beusable.net\" class=\"wp-image-2161\"\/><figcaption>\ubdf0\uc800\ube14 \uc0ac\uc774\ud2b8 www.beusable.net<\/figcaption><\/figure><\/div>\n\n\n\n<\/br>\n\n\n\n<p>\ub450 \ubc88\uc9f8\ub85c &#8216;\uad8c \uc0ac\uc6d0&#8217;\uc740 \ud68c\uc0ac\uc5d0\uc11c \uc77c\ubcf8\uc73c\ub85c \ucd9c\uc7a5\uc744 \uac00\uae30 \uc704\ud574 \ud638\ud154\uc744 \uc608\uc57d\ud558\ub824 \ud569\ub2c8\ub2e4. \uc5ec\ub7ec \uc6f9\uc0ac\uc774\ud2b8\ub97c \ub458\ub7ec\ubcf4\uba70 \ub3c4\ucfc4 \ub3c4\uc2ec\uc5d0 \uc788\ub294 \ud638\ud154\uc744 \ucc3e\uc2b5\ub2c8\ub2e4. A\ud638\ud154\uc774\ub77c\ub294 \uc0ac\uc774\ud2b8\ub97c \ubc1c\uacac\ud569\ub2c8\ub2e4. \ud55c \ubc88\ub3c4 \uc774\uc6a9\ud574\ubcf8 \uc801\uc774 \uc5c6\uc9c0\ub9cc \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc774 \uc774\uc6a9\ud558\uace0 \uc788\ub294 \uac83 \uac19\uc73c\uba70 \uc608\uc57d \uc808\ucc28\ub3c4 \uac04\ud3b8\ud558\uc5ec \uac70\uc758 10\ubd84 \ub9cc\uc5d0 \uc6d0\ud558\ub294 \ud638\ud154\uc744 \uc608\uc57d\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.&nbsp;<br><br>\ud558\uc9c0\ub9cc &#8216;\uad8c \uc0ac\uc6d0&#8217;\uc774 \uc77c\ubcf8\uc5d0 \ub3c4\ucc29\ud558\uc790 \uc804\ud600 \ub2e4\ub978 \uacbd\ud5d8\uc744 \ud558\uac8c \ub429\ub2c8\ub2e4. \uad1c\ucc2e\uc740 \ud638\ud154\uc744 \uc608\uc57d\ud558\uc600\ub2e4\uace0 \uc0dd\uac01\ud588\uc9c0\ub9cc \uc2e4\uc81c \uc704\uce58\uac00 \ub108\ubb34 \ubc88\ud654\uac00\uc5d0 \uc704\uce58\ud558\uc5ec \uc2dc\ub044\ub7ec\uc6e0\uc2b5\ub2c8\ub2e4. \ub610 \uc220\uc9d1\uc774 \ub108\ubb34 \ub9ce\uc544 \uac00\ub294 \uae38\uc774 \uc704\ud5d8\ud558\ub2e4\uace0 \ub290\uaf08\uc2b5\ub2c8\ub2e4. &#8216;\uad8c \uc0ac\uc6d0&#8217;\uc740 5\uc131\uae09 \ud638\ud154\uc744 \uc608\uc57d\ud558\uc600\uae30 \ub54c\ubb38\uc5d0 \uadf8\ub798\ub3c4 5\uc131\uae09\ub2e4\uc6b4 \uc11c\ube44\uc2a4\ub97c \uae30\ub300\ud558\uc600\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub2e4\ub978 \ucd9c\uc7a5\uc9c0\uc5d0\uc11c \ub290\ub080 3\uc131\uae09 \ud638\ud154\ub4e4\uacfc \ud06c\uac8c&nbsp;\ucc28\uc774\uac00 \uc5c6\ub2e4\ub294 \uc810\uc744 \uae68\ub2eb\uace0 \uc774\ub0b4 \uc2e4\ub9dd\ud558\uc600\uc2b5\ub2c8\ub2e4.&nbsp;&#8216;\uad8c \uc0ac\uc6d0&#8217;\uc740 \ud638\ud154\uacfc\uc758 \ucd5c\ucd08 \uc811\uc810\uc778 \ud638\ud154 \uc0ac\uc774\ud2b8\uc5d0 \ub9cc\uc871\ud558\uc600\uc9c0\ub9cc \uacb0\uad6d \uc804\ubc18\uc801\uc778 \uc11c\ube44\uc2a4\uc640 \uac00\uaca9\uc744 \uc0dd\uac01\ud558\uba74 \uc801\uc808\ud558\uc9c0 \ubabb\ud588\ub2e4\uace0 \ub290\ub08d\ub2c8\ub2e4. \uc774\ub294 CX\uc5d0 \ud574\ub2f9\ud558\uba70 \ucd5c\ucd08 \uc811\uc810\uc774\uc5c8\ub358 UX\uac00 \uacb0\ucf54 \uc11c\ube44\uc2a4\uc758 \uc131\uacf5\uc744 \ubcf4\uc99d\ud560 \uc218 \uc5c6\ub2e4\ub294 \uc810\uc744 \ub098\ud0c0\ub0b4\ub294 \uc0ac\ub840\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<\/br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1053\" height=\"660\" src=\"http:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/04\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-90-1.png\" alt=\"CX\uc640 UX\uc758 \ucc28\uc774\ub97c \uc774\ud574\ud560 \uc218 \uc788\ub294 \ub2e4\uc774\uc5b4\uadf8\ub7a8\" class=\"wp-image-2162\"\/><figcaption>CX\uc640 UX\uc758 \ucc28\uc774\ub97c \uc774\ud574\ud560 \uc218 \uc788\ub294 \ub2e4\uc774\uc5b4\uadf8\ub7a8<\/figcaption><\/figure><\/div>\n\n\n\n<\/br>\n\n\n\n<p>\uc774 \uc0ac\ub840\ub97c \ud1b5\ud574 UX\uc640 CX\uc758 \ucc28\uc774\ub97c \uc774\ud574\ud560 \uc218 \uc788\uc5c8\ub098\uc694? UX\uc5d0 \uc0ac\uc6a9\uc131, \uc815\ubcf4\uad6c\uc870, \ucf58\ud150\uce20 \uc804\ub7b5, \uc778\ud130\ub799\uc158 \ub514\uc790\uc778 \ub4f1\uc774 \ud3ec\ud568\ub41c\ub2e4\uba74 CX\uc5d0\ub294 \ube0c\ub79c\ub4dc \uac00\uce58, \ube0c\ub79c\ub4dc \ud3c9\uac00, \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4 \uadf8 \uc790\uccb4, \uac00\uaca9, CS \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.&nbsp;<br><br>UX\uc5d0\uc11c\ub294 \uc0c1\ud488 \uc790\uccb4\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\uc9c0\ub9cc CX\uc5d0\uc11c\ub294 \uc628-\uc624\ud504\ub77c\uc778 \uc804\ubc18\uc5d0 \uac78\uce5c \uace0\uac1d, \uc0ac\uc6a9\uc790\uc640 \uae30\uc5c5 \uac04\uc758 \uacbd\ud5d8, \ud2b9\ud788 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ub118\ub098\ub4dc\ub294 \uc885\ud569\uc801\uc778 \uacbd\ud5d8\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ub2e8\uc21c\ud788 UX\ub9cc\uc744 \uace0\ub824\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c CX\uae4c\uc9c0\ub3c4 \uc801\uc808\ud55c \uc804\ub7b5\uc744 \uc138\uc6b8 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<\/br>\n<\/br>\n\n\n\n<h2><strong>CX\uc640 UX \uc591\ucabd \ubaa8\ub450\uc5d0\uac8c&nbsp;\uc911\uc694\ud55c \uc140\ud504\uc11c\ube44\uc2a4&nbsp;<\/strong><\/h2>\n\n\n\n<\/br>\n\n\n\n<p>\uadf8\ub7fc CX, UX \uc591\ucabd \ubaa8\ub450\ub97c \ud5a5\uc0c1\ud558\uae30 \uc704\ud55c \uc801\uc808\ud55c \ub300\uc751 \ubc29\uc548\uc73c\ub85c\ub294 \ubb34\uc5c7\uc774 \uc788\uc744\uae4c\uc694? \uc774 \uc911 \uc27d\uac8c \uc811\uadfc\ud560 \uc218 \uc788\ub294 \uac83\uc774 &#8216;\uc140\ud504\uc11c\ube44\uc2a4&#8217;\uc785\ub2c8\ub2e4. \uc140\ud504\uc11c\ube44\uc2a4\ub780 \ucc57\ubd07\ucc98\ub7fc \uc2a4\uc2a4\ub85c \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \uad6c\uc870\ub97c \uc9c0\ub2c8\ub294 \uc11c\ube44\uc2a4\ub97c \ub9d0\ud558\ub294\ub370, \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \ub514\ubc14\uc774\uc2a4\ub85c \uc774\uc6a9\ud560 \uc218 \uc788\uc5b4 \uc2e0\uc18d\ud558\uac8c \uace0\uac1d\uc5d0\uac8c \ub9cc\uc871\uac10\uc744 \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&nbsp;\ub098\uc544\uac00 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\uba74 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ubc00\ub824\ub4dc\ub294 \uace0\uac1d\uc758 \ubb38\uc758\uc218 \ub4f1\ub3c4 \uc904\uc5b4\ub4e4\uac8c \ub418\uace0, \uc790\uc5f0\uc2a4\ub7fd\uac8c \uace0\uac1d \ubb38\uc758\uc5d0 \ub300\uc751\ud558\ub294 \uc0c1\ub2f4\uc6d0\uacfc \uc9c1\uc6d0\uc218\ub3c4 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc5f0\uc2a4\ub808 UX\ub294 \ubb3c\ub860 CX\uac00 \ud5a5\uc0c1\ud558\uaca0\uc8e0.<\/p>\n\n\n\n<\/br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1280\" height=\"960\" src=\"http:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/04\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-24-1.jpeg\" alt=\"\ubc84\uac70\ud0b9 \ud0a4\uc624\uc2a4\ud06c \ubb34\uc778 \uc8fc\ubb38\uae30. \ucd9c\ucc98 : https:\/\/www.bloter.net\/archives\/279443\" class=\"wp-image-2163\"\/><figcaption>\ubc84\uac70\ud0b9 \ud0a4\uc624\uc2a4\ud06c \ubb34\uc778 \uc8fc\ubb38\uae30. \ucd9c\ucc98 :&nbsp;https:\/\/www.bloter.net\/archives\/279443<\/figcaption><\/figure><\/div>\n\n\n\n<\/br>\n\n\n\n<p>\uc2a4\uc2a4\ub85c \ub2e4\uc591\ud55c \uc0c1\ud488\uc744 DIY \ud558\uc5ec \uad6c\ub9e4\ud560 \uc218 \uc788\ub294 \ubc84\uac70\ud0b9 \uc8fc\ubb38\uae30\ub97c \uc0dd\uac01\ud574\ubcf4\uc138\uc694. \uc774 \ub610\ud55c \uc140\ud504\uc11c\ube44\uc2a4\uc785\ub2c8\ub2e4.&nbsp;\uc601\uad6d\uc5d0\uc11c\ub294 \uad6c\ub9e4\uace0\uac1d\uc758&nbsp;71% \uc774\uc0c1\uc774 \uc140\ud504\uae30\uae30\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0c1\ud488\uc744 \uad6c\uc785\ud558\ub294 \uac83\uc774 \ud3b8\ub9ac\ud558\ub2e4\uace0&nbsp;\ub2f5\ud558\uc600\uc2b5\ub2c8\ub2e4. \uc740\ud589\uc5d0\uc11c&nbsp;ATM\uc744 \uc774\uc6a9\ud560 \uc218 \uc788\uc744 \ub54c \uc77c\ubd80\ub7ec&nbsp;\ucc3d\uad6c\uc5d0 \uac00\uc11c \uc5c5\ubb34\ub97c \ubcf4\ub294 \uc77c\uc774 \uac70\uc758 \ub4dc\ubb38 \uac83 \ub610\ud55c \ud55c \uac00\uc9c0 \uc0ac\ub840\uac00&nbsp;\ub429\ub2c8\ub2e4. \uc804 \uc138\ub300\ub97c \uc544\uc6b8\ub7ec&nbsp;65% \uc774\uc0c1\uc758&nbsp;\uace0\uac1d\uc774, \uc2a4\uc2a4\ub85c \ud2b9\uc815 \uc758\ubb38\uc744 \ud574\uacb0\ud558\uace0\uc790 \ud558\ub294 \uc2dc\uc2a4\ud15c\uc744 \ub9cc\ub4e4\uc5b4\ub193\uc740 \uace0\uac1d\uc5d0\uac8c &#8216;\uae0d\uc815\uc801&#8217;\uc778 \uac10\uc815\uc744 \ub290\ub080\ub2e4\uace0&nbsp;\ud569\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<\/br>\n\n\n\n<p style=\"background-color:#f4f4f4\" class=\"has-background\">\ucc38\uace0\uc790\ub8cc : <a href=\"https:\/\/www.kioskmarketplace.com\/news\/nearly-one-in-two-uk-shoppers-need-help-with-self-service-checkout\/\">https:\/\/www.kioskmarketplace.com\/news\/nearly-one-in-two-uk-shoppers-need-help-with-self-service-checkout\/<\/a><\/p>\n\n\n\n<\/br>\n<\/br>\n\n\n\n<h2><strong>\uc0c1\ud488 \uc120\ud0dd\uc758 \ud3ed\uc744 \ub113\ud600\uc8fc\uba70 \uac00\uaca9\uc740 \ub0ae\ucd94\ub294 \uc140\ud504\uc11c\ube44\uc2a4<\/strong><\/h2>\n\n\n\n<\/br>\n\n\n\n<p>\uc140\ud504\uc11c\ube44\uc2a4\ub294 \uc9c1\uc6d0\uc744 &#8216;\ub300\uba74&#8217;\ud560 \ud544\uc694\uac00 \uc5c6\uae30 \ub54c\ubb38\uc5d0 \uc790\uc5f0\uc2a4\ub7fd\uac8c \ubd88\ud544\uc694\ud55c \uc9c1\uc6d0 \ucc44\uc6a9\uc73c\ub85c \uc778\ud55c \ube44\uc6a9\uc744 \uc904\uc5ec \uace0\uac1d\uc5d0\uac8c \uac00\uaca9\uc73c\ub85c \ud658\uc6d0\ud574\uc90d\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc0c1\ud488\uc744 \ub2e8\uc2dc\uac04\uc5d0 \ub2e8\ubc88\uc5d0 \uc120\ud0dd\ud560 \uc218 \uc788\ub2e4\ub294 \uc7a5\uc810\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 SOCAR \uc11c\ube44\uc2a4\ub97c \uc0dd\uac01\ud574\ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4. \uc9c1\uc811 \ud2b9\uc815 \uc601\uc5c5\uc810\uc744 \ucc3e\uc544\uac00\uc9c0 \uc54a\uace0 \uc571\uc744 \ud1b5\ud574 \uac04\ud3b8\ud788 \ucc28\ub7c9\uc744 \uace0\ub974\uace0, \ube4c\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uc81c\uae4c\uc9c0 \ubc14\ub85c \uc774\ub904\uc9c0\uc8e0. UX\ub97c \ub118\uc5b4 CX\uae4c\uc9c0 \ud5a5\uc0c1\ud574\uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n<\/br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"3240\" height=\"1020\" src=\"http:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/04\/\u1109\u1173\u110f\u1173\u1105\u1175\u11ab\u1109\u1163\u11ba-2020-04-13-\u110b\u1169\u110c\u1165\u11ab-10.20.22.png\" alt=\"\" class=\"wp-image-2164\"\/><figcaption>\uacf5\uc720 \ucc28\ub7c9 \uc11c\ube44\uc2a4 SOCAR \ud648\ud398\uc774\uc9c0 \ubc0f \uc774\uc6a9 \ubc29\ubc95 \uc124\uba85 \uc774\ubbf8\uc9c0 www.socar.kr<\/figcaption><\/figure><\/div>\n\n\n\n<\/br>\n<\/br>\n\n\n\n<h2><strong>\uc634\ub2c8\ucc44\ub110(Omni-Channel)\ud654\ud558\uc5ec \ub300\uc751\ud558\uae30&nbsp;<\/strong><\/h2>\n\n\n\n<\/br>\n\n\n\n<p>\uadf8\ub807\ub2e4\uba74 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc880 \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \uac15\ud654\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc5b4\ub5a4 \ubc29\ubc95\ub4e4\uc774 \uc788\uc744\uae4c\uc694? \uba3c\uc800 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub0a0 \ub2e4\uc591\ud55c \uc0c1\ud488\uc744 \ud310\ub9e4\ud558\ub294 \ucee4\uba38\uc2a4 \uc0ac\uc774\ud2b8\uc5d0\uc11c\ub294 &#8216;\ucc44\ub110(Channel)&#8217;\uc774\ub77c\ub294 \uac83\uc774 \uc874\uc7ac\ud558\ub294\ub370, \ubc84\uac70\ud0b9\uc774\ub77c\uba74 \uc571\uacfc \uc6f9, \ub9e4\uc7a5\uc774 \ucc44\ub110\uc774 \ub418\uace0 \uc774 \ucc44\ub110\uc5d0\uc11c \ub3d9\uc77c\ud558\uace0 \uc2ec\ub9ac\uc2a4 \ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc18c\uce74\ub77c\uba74 \uc18c\uce74 \uc571, \uc790\ub3d9\ucc28\ub97c \uc774\uc6a9\ud558\ub294 \ud604\uc7a5, \uc790\ub3d9\ucc28\ub97c \ubc18\ub0a9\ud558\ub294 \uc21c\uac04 \ub4f1\uc774 \uc608\uac00 \ub418\uaca0\uc8e0.&nbsp;<br><br>\uc774\ub7ec\ud55c \ucc44\ub110 \uc678\uc5d0 \uac04\uacfc\ud558\uae30 \uc26c\uc6b4 \ucc44\ub110\uc778&nbsp;&#8216;CS \ucc44\ub110&#8217;\ub3c4 \uc5ed\uc2dc \uc634\ub2c8\ucc44\ub110\ud654\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.&nbsp;\ucc57\ubd07,&nbsp;\uc9c1\uc811 CS \ub2f4\ub2f9\uc790\uc640 \ub300\ud654\ub97c \ub098\ub20c \uc218 \uc788\ub294 \ucc44\ud305, \uc774\uba54\uc77c \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc758\ubb38\uc810 \ub610\ub294 \ubd88\ud3b8\ud568\uc744, \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<\/br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1280\" height=\"663\" src=\"http:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/04\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-91.png\" alt=\"\uc0bc\uc131\uc804\uc790\uc5d0\uc11c \uc6b4\uc601\uc911\uc778 \uc0bc\uc131\ub2f7\ucef4\uc5d0\uc11c\ub294 \ucc57\ubd07 \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud558\uc5ec \uace0\uac1d\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.\" class=\"wp-image-2165\"\/><figcaption>\uc0bc\uc131\uc804\uc790\uc5d0\uc11c \uc6b4\uc601\uc911\uc778 \uc0bc\uc131\ub2f7\ucef4\uc5d0\uc11c\ub294 \ucc57\ubd07 \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud558\uc5ec \uace0\uac1d\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/figcaption><\/figure><\/div>\n\n\n\n<\/br>\n\n\n\n<p>\ud558\uc9c0\ub9cc \ucc44\ub110\uc774 \ub9ce\uc544\uc9c0\uba74 \ub9ce\uc544\uc9c8\uc218\ub85d \ub2f4\ub2f9\uc790 \uc218\ub3c4 \ub298\uc5b4\ub0a9\ub2c8\ub2e4.&nbsp;\uace0\uac1d\uc758 \ubb38\uc81c \ud574\uacb0\uc744 \uc704\ud55c \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \uc634\ub2c8\ucc44\ub110\ud654\ud558\uc5ec \uac01\uac01 \ucc44\ub110\uc5d0\uc11c \uad50\ud658\ub418\ub294 \uc815\ubcf4\uc5d0 \ub2e4\uc591\ud55c \ub2f4\ub2f9\uc790\uac00 \uc6d0\ud65c\ud558\uac8c \uc811\uc18d\ud560 \uc218 \uc788\ub294 \uc0c1\ud669\uc774 \ub9cc\ub4e4\uc5b4\uc9c0\uace0, \ucc44\ub110 \ubcc4 \ub2f4\ub2f9\uc790\uc758 \ub2f5\ubcc0\uacfc \ub300\uc751 \ubc29\uc2dd\uc744 \ud1b5\uc77c\uc2dc\ucf1c\uc57c \ud569\ub2c8\ub2e4. \ucc44\ub110\uc744 \uc634\ub2c8\ucc44\ub110\ub85c \uad6c\ucd95\ud558\uae30 \uc704\ud574\uc11c\ub294 \ub2e4\uc591\ud55c \uace0\uac1d\uc758 \uc9c8\ubb38\ub4e4\uc744 \ub370\uc774\ud130\ub85c \uad00\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4.&nbsp;\uadf8\ub807\ub2e4\uba74 \ub300\uc751\ud574\uc57c \ud558\ub294 \ub2f4\ub2f9\uc790 \uc218\ub3c4 \uc790\uc5f0\uc2a4\ub7fd\uac8c \ucd5c\uc801\ud654\ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<\/br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"700\" height=\"365\" src=\"http:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/04\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-25-1.jpeg\" alt=\"\uba40\ud2f0 \ucc44\ub110\uacfc \uc634\ub2c8 \ucc44\ub110\uc758 \ucc28\uc774\ub97c \uc124\uba85\ud558\ub294 \uc774\ubbf8\uc9c0. \ucd9c\ucc98 :  multichannelmerchant\" class=\"wp-image-2166\"\/><figcaption>\uba40\ud2f0 \ucc44\ub110\uacfc \uc634\ub2c8 \ucc44\ub110\uc758 \ucc28\uc774\ub97c \uc124\uba85\ud558\ub294 \uc774\ubbf8\uc9c0. \ucd9c\ucc98 :&nbsp;&nbsp;multichannelmerchant<\/figcaption><\/figure><\/div>\n\n\n\n<\/br>\n\n\n\n<p>\ud14d\uc2a4\ud2b8, \uc74c\uc131 \ub370\uc774\ud130 \ub4f1\uc774 \uc608\uac00 \ub420 \uc218 \uc788\ub294\ub370,&nbsp;\uac00\uc7a5 \uc0ac\uc6a9\uc790\uc758 \ubb38\uc758\uac00 \ub9ce\uc740 \uc9c8\ubb38, \ud2b9\ubcc4 \uc0ac\ub840, \uc11c\ube44\uc2a4 \ubc0f \uc0c1\ud488\uc5d0 \ub300\ud55c \uac1c\uc120 \uc81c\uc548 \ubb38\uc758 \ub4f1\uc744 \uc815\ud615\ud654\ud558\uc5ec \uc801\uc808\ud55c \ub2f5\ubcc0\uc744 \uc124\uacc4\ud558\uace0 \uc774\ub97c \uacf5\uc720\ud569\uc2dc\ub2e4.&nbsp;<br><br>\uba40\ud2f0\ucc44\ub110\uacfc \uc634\ub2c8\ucc44\ub110\uc758 \ucc28\uc774\uc5d0 \ub300\ud574 \ub354 \uc54c\uc544\ubcf4\uace0 \uc2f6\uc740 \ubd84\uc740 \uc544\ub798 \uae00\uc744 \ucc38\uace0\ud558\uc138\uc694.<\/p>\n\n\n\n<\/br>\n\n\n\n<p style=\"background-color:#f4f4f4\" class=\"has-background\">\ucc38\uace0\uc790\ub8cc : <a href=\"https:\/\/multichannelmerchant.com\/blog\/omnichannel-vs-multichannel-different\/\">https:\/\/multichannelmerchant.com\/blog\/omnichannel-vs-multichannel-different\/<\/a><\/p>\n\n\n\n<\/br>\n<\/br>\n\n\n\n<h2><strong>FAQ \uac1c\uc120\uc744 \ud1b5\ud574<\/strong><strong>&nbsp;\ub300\uc751\ud558\uae30&nbsp;<\/strong><\/h2>\n\n\n\n<\/br>\n\n\n\n<p>\ub2e4\uc74c\uc73c\ub85c\ub294 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38, \uc989 FAQ\ub97c \ud1b5\ud574 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uac00\uc7a5 \uba3c\uc800 \uad81\uae08\uc99d\uc744 \ud574\uacb0\ud558\uae30 \uc704\ud574 \ubc29\ubb38\ud558\ub294 \uc6f9 \ud398\uc774\uc9c0\uac00 \ubc14\ub85c FAQ\uc77c \uac83\uc785\ub2c8\ub2e4. \uc5b8\uc81c \uc5b4\ub514\uc11c\ub4e0 \uc811\uc18d\ud560 \uc218 \uc788\uc5b4\uc57c \ud558\uace0, \uad73\uc774 \uc124\uba85\uc744 \ud558\uc9c0 \uc54a\ub354\ub77c\ub3c4 \ubc14\ub85c \uc801\uc808\ud55c \ub2f5\ubcc0\uc744 \ucc3e\uc744 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc140\ud504\uc11c\ube44\uc2a4\uc5d0 \uad00\ud55c \ub300\ub2e4\uc218 \uad81\uae08\uc99d\uc744 FAQ\uc5d0\uc11c \ud574\uacb0\ud560 \uc218 \uc788\uc5b4\uc57c \ud558\ub294\ub370, \ucda9\uc2e4\ud55c FAQ\ub294 CX\ub97c \ud5a5\uc0c1\ud558\uba70 \uae30\uc5c5\uc758 CS \ube44\uc6a9\ub3c4 \uc904\uc5ec\uc90d\ub2c8\ub2e4. \uc774 FAQ\ub294 \ucc57\ubd07\uc774\ub098 \uc774\uba54\uc77c, \uc804\ud654 \ubb38\uc758\ucc98\ub7fc \uc9c1\uc811\uc801\uc778 \uc0ac\uc6a9\uc790\uc758 Needs\ub97c \ubb3c\uc5b4\ubcfc \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc774\ub54c UX \ud788\ud2b8\ub9f5\uc744 \ud65c\uc6a9\ud558\uba74 \uc65c FAQ\ub97c \ud655\uc778\ud558\ub824\ub294\uc9c0 \uac04\ub2e8\ud788 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<\/br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1280\" height=\"737\" src=\"http:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/04\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-92-1.png\" alt=\"\ubdf0\uc800\ube14\ub9ac\uc758 \ud074\ub9ad \ud788\ud2b8\ub9f5\uc73c\ub85c\ub294 \uc0ac\uc6a9\uc790\uc758 FAQ \ucf58\ud150\uce20\uc5d0 \ub300\ud55c \ucd5c\uc885\uc801\uc778 '\ubaa9\uc801'\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n\" class=\"wp-image-2167\"\/><figcaption>\ubdf0\uc800\ube14\ub9ac\uc758 \ud074\ub9ad \ud788\ud2b8\ub9f5\uc73c\ub85c\ub294 \uc0ac\uc6a9\uc790\uc758 FAQ \ucf58\ud150\uce20\uc5d0 \ub300\ud55c \ucd5c\uc885\uc801\uc778 &#8216;\ubaa9\uc801&#8217;\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/figcaption><\/figure><\/div>\n\n\n\n<\/br>\n\n\n\n<p>\uba3c\uc800 \ud074\ub9ad \ud788\ud2b8\ub9f5\uc744 \uc0b4\ud3b4\ubd05\uc2dc\ub2e4. \ud074\ub9ad \ud788\ud2b8\ub9f5\uc73c\ub85c\ub294 \uc0ac\uc6a9\uc790\uc758 FAQ \ucf58\ud150\uce20\uc5d0 \ub300\ud55c \ubaa9\uc801\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubdf0\uc800\ube14 \uc6f9 \uc0ac\uc774\ud2b8\ub97c \ubdf0\uc800\ube14\ub9ac\uc758 \ud074\ub9ad \ud788\ud2b8\ub9f5\uc73c\ub85c \ud655\uc778\ud558\uc600\ub354\ub2c8, \ubaa8\ubc14\uc77c \uc6f9\uacfc \uc571\uc5d0\uc11c\ub3c4 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294\uac00\uc5d0 \ub300\ud55c \uc9c8\ubb38\uc5d0 \ub300\ud574 \uc0ac\uc6a9\uc790\uac00 \uac00\uc7a5 \ub9ce\uc774 pain-point\ub97c \ub290\ub07c\uace0 \uc788\uc74c\uc744 \uc54c \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<\/br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1280\" height=\"734\" src=\"http:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/04\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-93-1.png\" alt=\"\" class=\"wp-image-2168\"\/><figcaption>\ubdf0\uc800\ube14\ub9ac\uc758 \ubb34\ube0c \ud788\ud2b8\ub9f5\uc73c\ub85c\ub294 \uc0ac\uc6a9\uc790\uc758 FAQ \ucf58\ud150\uce20\uc5d0 \ub300\ud55c \ucd5c\uc885\uc801\uc778 &#8216;\uad00\uc2ec&#8217;\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/figcaption><\/figure><\/div>\n\n\n\n<\/br>\n\n\n\n<p>\ub2e4\uc74c\uc73c\ub85c\ub294 \uc0ac\uc6a9\uc790\uc758 \uad00\uc2ec \ucf58\ud150\uce20\ub97c \uc54c \uc218 \uc788\ub294 \ubb34\ube0c \ud788\ud2b8\ub9f5\uc744 \uc0b4\ud3b4\ubcf4\uc558\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\ub294 \uc5ed\uc2dc \ud074\ub9ad \ud788\ud2b8\ub9f5\uc5d0\uc11c \uac00\uc7a5 \ub9ce\uc740 \ud074\ub9ad\uc218\ub97c \ubcf4\uc778 &#8216;\ubaa8\ubc14\uc77c \ub300\uc751&#8217; \uc9c8\ubb38\uc5d0 \ud638\ubc84\ub97c \ud558\uc600\uace0, \ub2e4\uc74c\uc73c\ub85c \uc694\uae08\uc81c \uc120\ud0dd, \ud2b8\ub798\ud0b9 \ucf54\ub4dc \uc0bd\uc785 \uc2dc \ud37c\ud3ec\uba3c\uc2a4\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uc9c0\ub294 \uc54a\ub294\uac00\uc5d0 \ub300\ud55c \uc9c8\ubb38\uc5d0 \ud638\ubc84 \ud558\uc5ec \uad00\uc2ec\uc744 \ub098\ud0c0\ub0c8\uc2b5\ub2c8\ub2e4.&nbsp;<br><br>CS \ucc28\uc6d0\uc5d0\uc11c \uc704 \uc9c8\ubb38\ub4e4\uc5d0 \ub300\ud55c \uc801\uc808\ud55c \ub2f5\ubcc0, \uc0c1\uc138\ud55c \ub2f5\ubcc0\uc744 \uc634\ub2c8\ucc44\ub110\uc801\uc73c\ub85c \uc900\ube44\ud558\uace0 \ub300\uc751\ud569\uc2dc\ub2e4. \ub610\ud55c FAQ \ub2f5\ubcc0\uc774 \ucda9\ubd84\ud55c\uc9c0\ub97c \ub0b4\ubd80\uc801\uc73c\ub85c \uac80\ud1a0\ud558\ub3c4\ub85d \ud569\uc2dc\ub2e4.&nbsp;\ub354 \uc0c1\uc138\ud55c \ubd84\uc11d \ub0b4\uc6a9\uc740 \uc544\ub798 \uae00\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubdf0\uc800\ube14\uc5d0\uc11c\ub294 \uc694\uad6c \uc0ac\ud56d\uc774 \ub192\uc740 \uc9c8\ubb38\uc5d0 \ub300\ud574\uc11c\ub294 \ubcc4\ub3c4 \ud398\uc774\uc9c0\ub97c \ub9c8\ub828\ud558\uc5ec \ucda9\ubd84\ud55c \uc124\uba85\uc73c\ub85c \ub300\uc751\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<\/br>\n\n\n\n<p style=\"background-color:#f4f4f4\" class=\"has-background\">\ucc38\uace0\uc790\ub8cc : \ud788\ud2b8\ub9f5\uc73c\ub85c FAQ \ud398\uc774\uc9c0 \ubd84\uc11d\ud558\uae30 (\uc0ac\ub840) &#8211; <a href=\"https:\/\/brunch.co.kr\/@beusable\/112\">https:\/\/brunch.co.kr\/@beusable\/112<\/a><\/p>\n\n\n\n<\/br>\n<\/br>\n\n\n\n<h2><strong>\uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc6d0\ud558\uc9c0 \uc54a\ub294 \uc0ac\uc6a9\uc790 \uace0\ub824\ud558\uae30&nbsp;<\/strong><\/h2>\n\n\n\n<\/br>\n\n\n\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c \uc911\uc694\ud55c \uc810\uc774 \ubc14\ub85c &#8216;\uc140\ud504\uc11c\ube44\uc2a4&#8217;\ub97c \uc6d0\ud558\uc9c0 \uc54a\ub294 \uc0ac\uc6a9\uc790\uc758 \ubaa9\uc18c\ub9ac\uc5d0 \uadc0\ub97c \uae30\uc6b8\uc77c \uc904 \uc54c\uc544\uc57c \ud55c\ub2e4\ub294 \uc810\uc744 \uae30\uc5b5\ud558\uc138\uc694. \uc704 \uae00\uc5d0\uc11c \uc5b8\uae09\ud55c &#8216;\uad8c \uc0ac\uc6d0&#8217;\uc774 \ud638\ud154 \uc0ac\uc774\ud2b8\uc5d0\uc11c \uc608\uc57d\ud588\ub358 \uc0ac\uc774\ud2b8\ub97c \ucde8\uc18c\ud558\uace0 \uc2f6\uc5b4 \ud55c\ub2e4\uace0 \uc0dd\uac01\ud569\uc2dc\ub2e4. \uc2a4\ud2b8\ub808\uc2a4\uac00 \ud070 \uc0c1\ud669\uc785\ub2c8\ub2e4. \uc774\ub54c \uc140\ud504\uc11c\ube44\uc2a4\ub294 \uc989\uac01\uc801\uc778 \ubb38\uc81c \ud574\uacb0\uc5d0 \ub3c4\uc6c0\uc774 \ub418\uae30\ubcf4\ub2e4 \ub354 \uc2a4\ud2b8\ub808\uc2a4\ub97c \ud0a4\uc6b0\ub294 \uc0c1\ud669\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ub54c\ubb38\uc5d0 CS \uc804\ud654\ubc88\ud638 \ub4f1\uc744 \uc801\uc808\ud55c \uace0\uac1d \uc5ec\uc815 \uc18d\uc5d0 \uc0bd\uc785\ud574 \ub450\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<\/br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1280\" height=\"646\" src=\"http:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/04\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-94-1.png\" alt=\"\ubdf0\uc800\ube14\ub9ac\uc758 \ub178\ucd9c \ud788\ud2b8\ub9f5\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790\uac00 \ucf58\ud150\uce20\ub97c \ud655\uc778\ud558\uc600\ub294\uc9c0 \ud30c\uc545\ud558\uc138\uc694.\" class=\"wp-image-2169\"\/><figcaption>\ubdf0\uc800\ube14\ub9ac\uc758 \ub178\ucd9c \ud788\ud2b8\ub9f5\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790\uac00 \ucf58\ud150\uce20\ub97c \ud655\uc778\ud558\uc600\ub294\uc9c0 \ud30c\uc545\ud558\uc138\uc694.<\/figcaption><\/figure><\/div>\n\n\n\n<\/br>\n\n\n\n<p>UX \ud788\ud2b8\ub9f5\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790\uac00 \ud398\uc774\uc9c0\ub97c&nbsp;\uc774\ud0c8\ud574\ubc84\ub9ac\uc9c0\ub294 \uc54a\ub294\uc9c0, \uc81c\uacf5\ud55c \ucf58\ud150\uce20\ub97c \uc219\ub3c5\ud558\uc9c0 \uc54a\uace0 SKIP \ud574\ubc84\ub9ac\uc9c0 \uc54a\ub294\uc9c0, \ud0d0\uc0c9\uc774 \uc800\uc870\ud558\uc9c0 \uc54a\uc740\uc9c0 \ub4f1\uc744&nbsp;\ud30c\uc545\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ud0c8\ub960\uc774 \ub192\uc740\ub370 \ud0d0\uc0c9\uc774 \uac70\uc758 \uc5c6\ub294 \ucf58\ud150\uce20 (Hover \uc218\uac00 \uc801\uc740 \ucf58\ud150\uce20), \ub178\ucd9c\ub960\uc774 \ub0ae\uc740 \ucf58\ud150\uce20 \ub4f1\uc774 \uadf8 \uc608\uc2dc\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6d0\uce58 \uc54a\uc740 \ucf58\ud150\uce20\uc774\uac70\ub098 \ubd88\ub9cc\uc744 \ub290\ub07c\uace0 \uc81c\ub300\ub85c \uc219\ub3c5\ud558\uc9c0 \uc54a\uc740 \uac83\uc774\uc9c0\uc694. \ucf58\ud150\uce20 \uc804\ub7b5\uc744 \ub418\ub3cc\uc544\ubcf4\uace0 \ub2e4\uc774\ub809\ud2b8\ub85c \ubb38\uc81c \ud574\uacb0\uc5d0 \ub3c4\uc6c0\uc744 \uc218 \uc788\ub294 \uc804\ud654\ubc88\ud638 \ub4f1\uc744 \uc0bd\uc785\ud558\uc138\uc694.<\/p>\n\n\n\n<\/br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1258\" height=\"901\" src=\"http:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/04\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-95-1.png\" alt=\"\uc0bc\uc131\uc804\uc790\uc758 \uc0bc\uc131\ub2f7\ucef4 \ubc14\ub85c\uad6c\ub9e4 \ud398\uc774\uc9c0\" class=\"wp-image-2170\"\/><figcaption>\uc0bc\uc131\uc804\uc790\uc758 \uc0bc\uc131\ub2f7\ucef4 \ubc14\ub85c\uad6c\ub9e4 \ud398\uc774\uc9c0<\/figcaption><\/figure><\/div>\n\n\n\n<\/br>\n\n\n\n<p>\uc704 \uc774\ubbf8\uc9c0\ub294 \uc0bc\uc131\uc804\uc790\uc758 \uc0bc\uc131\ub2f7\ucef4 &#8216;\ubc14\ub85c\uad6c\ub9e4&#8217; \ud398\uc774\uc9c0\uc785\ub2c8\ub2e4. \uad6c\ub9e4\uc640 \uad00\ub828\ub41c \ubb38\uc81c\ub97c \uc0ac\uc6a9\uc790\uac00 \uc989\uac01\uc801\uc73c\ub85c \ud574\uacb0 \ud560 \uc218 \uc788\ub3c4\ub85d \uc6b0\uc0c1\ub2e8, \uc88c\ud558\ub2e8\uc5d0 \uace0\uac1d\uc13c\ud130 \ub300\ud45c\ubc88\ud638\ub97c \uac8c\uc7ac\ud574\ub450\uc5c8\uc2b5\ub2c8\ub2e4. \uad6c\ub9e4\ub77c\ub294 \uc140\ud504\uc11c\ube44\uc2a4 \uc5ec\uc815\uc5d0 \ud2b8\ub7ec\ube14\uc744 \uacaa\uc744 \ub54c \uace0\uac1d\uc774 \uc2a4\uc2a4\ub85c \uace0\ubbfc\ud558\uae30\ubcf4\ub2e4 \uc989\uac01\uc801\uc778 \ud574\uacb0\uc744 \ub3d5\uae30 \uc704\ud55c \uace0\uac1d\uc13c\ud130 \uc804\ud654\ubc88\ud638\uac00 \uc0bd\uc785\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.&nbsp;<br><br>\uc774\ubc88 \uae00\uc744 \ud1b5\ud574 CX\uc640 UX\uc758 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