{"id":3249,"date":"2017-05-23T10:48:00","date_gmt":"2017-05-23T01:48:00","guid":{"rendered":"https:\/\/www.beusable.net\/blog\/?p=3249"},"modified":"2020-06-08T11:09:47","modified_gmt":"2020-06-08T02:09:47","slug":"%ec%96%b4%eb%96%bb%ea%b2%8c-%ea%b0%9c%ec%84%a0%ed%95%b4%ec%95%bc-%ed%95%a0%ea%b9%8c-%ea%b0%9c%eb%b3%84-%ec%82%ac%ec%9a%a9%ec%9e%90-%ed%96%89%eb%8f%99-%eb%b6%84%ec%84%9d-%ec%8b%9c%ec%9e%91%ed%95%98","status":"publish","type":"post","link":"https:\/\/www.beusable.net\/blog\/?p=3249","title":{"rendered":"\uc5b4\ub5bb\uac8c \uac1c\uc120\ud574\uc57c \ud560\uae4c? \uac1c\ubcc4 \uc0ac\uc6a9\uc790 \ud589\ub3d9 \ubd84\uc11d \uc2dc\uc791\ud558\uae30"},"content":{"rendered":"\n<p>\uc548\ub155\ud558\uc138\uc694 \ubdf0\uc800\ube14\uc785\ub2c8\ub2e4. &#8216;<strong>\ud37c\ub110<\/strong>&#8216;\uacfc &#8216;<strong>\uc138\uc158 \ub9ac\ud3ec\ud2b8<\/strong>&#8216; \uae30\ub2a5\uc774 \ucd94\uac00\ub418\uc5b4 \ub354\uc6b1 \uac15\ub825\ud574\uc9c4 \uc11c\ube44\uc2a4\ub85c \ub3cc\uc544\uc654\uc2b5\ub2c8\ub2e4. \ud37c\ub110\uacfc \uc138\uc158 \ub9ac\ud3ec\ud2b8\ub294 \ubb34\uc5c7\uc774\uace0 \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\uc73c\uba70 \uc65c \uc911\uc694\ud55c\uc9c0\ub97c \uc124\uba85\ud558\ub294 \uc5f0\uc7ac \uc2dc\ub9ac\uc988\ub97c \uc9c4\ud589\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc804 \uc2dc\uac04\uc5d0\ub294 \ud37c\ub110\uc744 \uc774\uc6a9\ud558\uc5ec \uc5b4\ub290 \ud398\uc774\uc9c0\ub97c \uc9d1\uc911\uc801\uc73c\ub85c \uac1c\uc120\ud574\uc57c \ud558\ub294\uc9c0\ub97c \uc54c\uc544\ubcf4\uc558\uc2b5\ub2c8\ub2e4. \uc624\ub298\uc740, \ubc1c\uacac\ud55c \ubb38\uc81c \ud398\uc774\uc9c0\ub97c \uc138\uc158 \ub9ac\ud3ec\ud2b8 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud574 &#8216;\uc5b4\ub5bb\uac8c \uac1c\uc120\ud560\uc9c0&#8217;\uc5d0 \ub300\ud574 \uc18c\uac1c\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.<br><br>\uc5f0\uc7ac \uc2dc\ub9ac\uc988<br><br>(1) UX \ub514\uc790\uc774\ub108\uac00 \uc54c\uc544\uc57c \ud560 \uc11c\ube44\uc2a4 \uac1c\uc120 \ud504\ub85c\uc138\uc2a4 3\ub2e8\uacc4<br>(2) \uc5b4\ub514\ub97c \uac1c\uc120\ud574\uc57c \ud560\uae4c? \ud37c\ub110 \ubd84\uc11d \uc2dc\uc791\ud558\uae30<br><strong>(3) \uc5b4\ub5bb\uac8c \uac1c\uc120\ud560\uae4c? \uc138\uc158 \ub9ac\ud3ec\ud2b8\ub85c \uac1c\ubcc4 \uc0ac\uc6a9\uc790 \ud589\ub3d9 \ubd84\uc11d\ud558\uae30<\/strong><br>(4) \ud37c\ub110\uacfc \uc138\uc158 \ub9ac\ud3ec\ud2b8\ub97c \uc911\uc2ec\uc73c\ub85c \ub370\uc774\ud130 \uae30\ubc18 &#8216;\uace0\uac1d \uc5ec\uc815 \uc9c0\ub3c4&#8217; \ub9cc\ub4e4\uae30<\/p>\n\n\n\n<br>\n<br>\n\n\n\n<div class=\"wp-block-qubely-divider qubely-block-d37910\"><div class=\"qubely-block-divider \"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 240 40\" preserveaspectratio=\"none\"><path d=\"M3.3 22.1c-.5-.2-.9-.5-1.3-.9-.3-.2-.5-.4-.8-.6.8-.7 1.5-1.3 2.3-2 .9-.7 1.8-1.6 2.4-2.6.1-.1.1-.2 0-.3-.1-.2-.3-.2-.5-.2-1.1.5-2 1.3-2.8 2.2-.8.9-1.7 1.7-2.5 2.5l-.1.1v.1c-.1.2-.1.5.2.6.5.3.9.5 1.4.8.4.3.9.6 1.2 1 .8.7 1.7 1.3 2.6 1.8.1.1.3 0 .4-.1.2-.1.2-.3.1-.5-.8-.8-1.6-1.4-2.6-1.9z\"><\/path><path d=\"M112.3 20c-4.5-.2-9-.3-13.5-.3-2.2 0-4.5-.1-6.7 0s-4.5.2-6.7.1c-4.5 0-9-.1-13.5-.2-1.1 0-2.2 0-3.4.1-1.1.1-2.2.1-3.4.2-2.2 0-4.5 0-6.7-.1-4.5-.1-9 0-13.5-.2-2.2-.1-4.5-.1-6.7 0s-4.5.3-6.7.3c-4.5.1-9-.1-13.5-.1s-9 0-13.5.2c-.1 0-.2.1-.2.2s.1.3.2.3c4.5.1 9 .2 13.5.2s9-.1 13.5-.1c2.2 0 4.5.2 6.7.3 2.2.1 4.5 0 6.7 0 4.5-.1 9 0 13.5-.2 2.2-.1 4.5-.1 6.7-.1 1.1 0 2.2.1 3.4.2 1.1 0 2.2.1 3.4.1 4.5-.1 9-.1 13.5-.2 2.2 0 4.5 0 6.7.1s4.5.1 6.7 0c4.5 0 9-.1 13.5-.3.1 0 .2-.1.2-.2 0-.2-.1-.3-.2-.3zM239.9 20.3c-.8-.9-1.7-1.7-2.5-2.6-.8-.9-1.7-1.7-2.8-2.2h-.3c-.2.1-.2.3-.1.5.6 1.1 1.4 1.9 2.4 2.6.8.6 1.5 1.3 2.3 2-.2.2-.5.4-.8.6-.4.3-.9.6-1.3.9-.9.5-1.8 1.2-2.5 2-.1.1-.1.2-.1.4.1.2.3.2.5.2 1-.5 1.9-1 2.6-1.8.4-.4.8-.7 1.2-1 .4-.3.9-.6 1.4-.8l.1-.1c0-.3.1-.6-.1-.7z\"><\/path><path d=\"M235.7 20.2c0-.1-.1-.3-.2-.3-4.5-.1-9-.2-13.5-.2s-9 .1-13.5.1c-2.2 0-4.5-.2-6.7-.3-2.2-.1-4.5 0-6.7 0-4.5.1-9 0-13.5.2-2.2.1-4.5.1-6.7.1-1.1 0-2.2-.1-3.4-.2-1.1 0-2.2-.1-3.4-.1-4.5.1-9 .1-13.5.2-2.2 0-4.5 0-6.7-.1s-4.5-.1-6.7 0c-4.5 0-9 .1-13.5.3-.1 0-.2.1-.2.2s.1.3.2.3c4.5.2 9 .3 13.5.3 2.2 0 4.5.1 6.7 0s4.5-.2 6.7-.1c4.5 0 9 .1 13.5.2 1.1 0 2.2 0 3.4-.1 1.1-.1 2.2-.1 3.4-.2 2.2 0 4.5 0 6.7.1 4.5.1 9 0 13.5.2 2.2.1 4.5.1 6.7 0s4.5-.3 6.7-.3c4.5-.1 9 .1 13.5.1s9 0 13.5-.2c.1 0 .2-.1.2-.2zM118.3 16.1c-.4.6-.8 1.2-1.1 1.8-.4.6-.4 1.3-.8 1.9l-.9 1.8c-.3.6-.5 1.3-.7 2 0 .2 0 .4.2.5.2.2.5.1.7-.1.4-.6.7-1.2 1-1.8.3-.6.5-1.3.8-1.9.2-.6.7-1.2.9-1.9.2-.6.5-1.3.6-2 0-.2 0-.3-.2-.4-.1-.1-.4-.1-.5.1zM124.4 16.1c-.4.6-.8 1.2-1.1 1.8-.4.6-.4 1.3-.8 1.9l-.9 1.8c-.3.6-.5 1.3-.7 2 0 .2 0 .4.2.5.2.2.5.1.7-.1.4-.6.7-1.2 1-1.8.3-.6.5-1.3.8-1.9.2-.6.7-1.2.9-1.9.2-.6.5-1.3.6-2 0-.2 0-.3-.2-.4-.1-.1-.3-.1-.5.1z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<br>\n<br>\n\n\n\n<h3><strong>\uc138\uc158 \ub9ac\ud3ec\ud2b8(Session Report)\ub780 \ubb34\uc5c7\uc77c\uae4c?<\/strong><\/h3>\n\n\n\n<br>\n\n\n\n<p>\uc138\uc158 \ub9ac\ud3ec\ud2b8\ub294 \ud37c\ub110\uc5d0\uc11c \ud655\uc778\ud55c \ud398\uc774\uc9c0 \ubcc4\u00a0\uac1c\ubcc4 \uc0ac\uc6a9\uc790\uc758 \ub9c8\uc6b0\uc2a4 \ucee4\uc11c \uc6c0\uc9c1\uc784\uc744 \ud655\uc778\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc785\ub2c8\ub2e4. CHI 2001 \ud559\ud68c\uc5d0 \ub530\ub974\uba74 \uc6f9 \ud398\uc774\uc9c0\uc5d0\uc11c \uc0ac\uc6a9\uc790\uc758 \ub9c8\uc6b0\uc2a4 \ucee4\uc11c\uac00 \uc704\uce58\ud55c \uacf3\uc758 84%\uac00 \uc2e4\uc81c \uc544\uc774\ud2b8\ub798\ud0b9\uc5d0\uc11c \uce21\uc815\ub41c \uc751\uc2dc \uc9c0\uc810\uc5d0 \ud574\ub2f9\ub41c\ub2e4\uace0 \ud569\ub2c8\ub2e4.\u00a0\uc544\uc774\ud2b8\ub798\ud0b9 \ub4f1\uc744 \uc2e4\uc2dc\ud558\uae30 \uc704\ud55c \ubcc4\ub3c4\uc758 \uc7a5\ube44\ub098 \ube44\uc6a9\uc744 \ub4e4\uc774\uc9c0 \uc54a\uace0\ub3c4 \ub204\uad6c\ub098 \uc27d\uac8c \uac1c\ubcc4 \uc0ac\uc6a9\uc790\ub97c \ucd94\uc801\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br><br>\uc138\uc158 \ub9ac\ud3ec\ud2b8\ub97c \uc774\uc6a9\ud558\uba74 Hover to Click, Hover, Click, Scroll, Inactive, Active, \uccb4\ub958\uc2dc\uac04\uacfc\u00a0\uac19\uc740 \ud589\ub3d9 \uc815\ubcf4\ub294 \ubb3c\ub860 \uc5b4\ub290 \ud398\uc774\uc9c0\ub85c \uc720\uc785\ub418\uc5b4 \uc5b4\ub290 \ud398\uc774\uc9c0\ub85c \uc774\ub3d9\ud588\ub294\uc9c0\uae4c\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad6d\uc801\uacfc \ub514\ubc14\uc774\uc2a4, \ud654\uba74 \ud06c\uae30, \ube0c\ub77c\uc6b0\uc800, OS\uc640 \uac19\uc740 \uae30\ubcf8 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ubb3c\ub860 \uae30\uc5c5 \ub0b4\ubd80 \ub370\uc774\ud130\uc640 \uc5f0\uacc4\ud558\uba74 \ucee4\uba38\uc2a4, \ud3ec\ud0c8 \ub4f1\uc758 \ud68c\uc6d0 ID\uc640 User ID\ub97c \ub9e4\uce58\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<br><br>\uc138\uc158 \ub9ac\ud3ec\ud2b8\ub294 \uc804\uccb4 \uc0ac\uc6a9\uc790\uc758 \ud589\ub3d9 \ub370\uc774\ud130\ub97c \ud3c9\uade0\uc801\uc73c\ub85c \ubcf4\uc5ec\uc8fc\ub294 \ubdf0\uc800\ube14\uc758 &#8216;\uc2a4\ud2b8\ub9bc&#8217; \uae30\ub2a5\uacfc \ud568\uaed8 \ud65c\uc6a9\ud558\uba74 \ub354\uc6b1 \uac15\ub825\ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uc758 \ud3c9\uade0\uc801\uc778 \uc6c0\uc9c1\uc784\uc744 \ud30c\uc545\ud55c \ud6c4 \uc138\ubd80\uc801\uc73c\ub85c \ub4e4\uc5b4\uac00 \uc5b4\ub5a4 \ubb38\uc81c\uc810\uc774 \uc788\ub294\uc9c0\ub97c \uc138\uc158 \ub9ac\ud3ec\ud2b8\ub97c \ud1b5\ud574 \ubd84\uc11d\ud558\uc138\uc694.\u00a0\uc2a4\ud2b8\ub9bc \uae30\ub2a5\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \ud589\ub3d9\uc744 1, 2, 3 \ub4f1\uc758 \uc22b\uc790\ub85c \ub9e4\uaca8 \uc21c\uc11c\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uac8c \ud558\uc600\uace0 \uccb4\ub958\uc2dc\uac04\uc5d0 \ub530\ub77c \uc6d0\uc758 \ud06c\uae30\ub97c \ub2e4\ub974\uac8c \ud45c\uae30\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<br><br>*\ud0a4\uc6cc\ub4dc \uc785\ub825 \ub370\uc774\ud130\ub294 \uc800\uc7a5\ub418\uc9c0 \uc54a\uc544 \uc0ac\uc6a9\uc790\uc758 \uc2e0\uc6a9\uce74\ub4dc, \ube44\ubc00\ubc88\ud638 \ub4f1 \uc18c\uc911\ud55c \uac1c\uc778\uc815\ubcf4\ub97c \uc9c0\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n<br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1280\" height=\"727\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-2020-06-08T105129.444.png\" alt=\"\ud68c\uc6d0\uac00\uc785\uc73c\ub85c \uc804\ud658\ud55c \uc0ac\uc6a9\uc790\uc758 \uc138\uc158 \ub9ac\ud3ec\ud2b8 \uc2a4\ud06c\ub9b0 \ucea1\uccd0 \ud654\uba74. \uac1c\ubcc4 \uc0ac\uc6a9\uc790\uc758 \uc0c1\uc138 \ud589\ub3d9 \ub370\uc774\ud130\ub97c \uac00\uc2dc\ud654\ud569\ub2c8\ub2e4.\n\" class=\"wp-image-3251\"\/><figcaption>\ud68c\uc6d0\uac00\uc785\uc73c\ub85c \uc804\ud658\ud55c \uc0ac\uc6a9\uc790\uc758 \uc138\uc158 \ub9ac\ud3ec\ud2b8 \uc2a4\ud06c\ub9b0 \ucea1\uccd0 \ud654\uba74. \uac1c\ubcc4 \uc0ac\uc6a9\uc790\uc758 \uc0c1\uc138 \ud589\ub3d9 \ub370\uc774\ud130\ub97c \uac00\uc2dc\ud654\ud569\ub2c8\ub2e4.<\/figcaption><\/figure><\/div>\n\n\n\n<br>\n<br>\n\n\n\n<h3><strong>\ubcf8\uaca9\uc801\uc73c\ub85c \uc138\uc158 \ub9ac\ud3ec\ud2b8(Session Report) \uc2dc\uc791\ud558\uae30<\/strong><\/h3>\n\n\n\n<br>\n\n\n\n<p>\uadf8\ub7fc \uad6c\uccb4\uc801\uc73c\ub85c \uc138\uc158 \ub9ac\ud3ec\ud2b8\ub97c \uc5b4\ub5bb\uac8c \uc774\uc6a9\ud560 \uc218 \uc788\ub294\uc9c0\uc5d0 \ub300\ud574 \uc54c\uc544\ubd05\uc2dc\ub2e4. \ud37c\ub110\uc5d0\uc11c \uc911\uc694\ud558\uac8c \uac1c\uc120\ud574\uc57c \ud558\ub294 \ud398\uc774\uc9c0\uac00 \ubb34\uc5c7\uc778\uc9c0\ub97c \ubc1c\uacac\ud588\ub2e4\uba74, \uac01 \uc720\uc800\ubcc4 \ub370\uc774\ud130\ub97c \ud655\uc778\ud558\uc5ec \uad6c\uccb4\uc801\uc73c\ub85c \uc5b4\ub5a4 \ucf58\ud150\uce20 \ub610\ub294 \uc591\uc2dd\uc5d0\uc11c\u00a0\ub9dd\uc124\uc774\uace0 \uc5b4\ub824\uc6cc\ud558\ub294\uc9c0\ub97c \uc54c\uc544\ub0b4\uc57c \ud569\ub2c8\ub2e4. \ud37c\ub110 \ub0b4 \uc9d1\uc911 \ubd84\uc11d\ud560 \ud398\uc774\uc9c0 \ud558\ub2e8\uc758\u00a0&#8216;<strong>Watch Session Repor<\/strong>t&#8217;\ub97c \ub20c\ub7ec \uc138\uc158 \ub9ac\ud3ec\ud2b8\ub97c \uc2dc\uc791\ud558\uc138\uc694.<\/p>\n\n\n\n<br>\n<br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"769\" height=\"486\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-2020-06-08T105205.982.png\" alt=\"\ud37c\ub110 \ud558\ub2e8\uc5d0 \uc788\ub294 'Watch Session Report'\ub97c \ub204\ub974\uba74 \uc804\ud658, \uc774\ud0c8 \uc720\uc800\uc758 \uac01 \uc0c1\uc138 \uc138\uc158\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\" class=\"wp-image-3252\"\/><figcaption>\ud37c\ub110 \ud558\ub2e8\uc5d0 \uc788\ub294 &#8216;Watch Session Report&#8217;\ub97c \ub204\ub974\uba74 \uc804\ud658, \uc774\ud0c8 \uc720\uc800\uc758 \uac01 \uc0c1\uc138 \uc138\uc158\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/figcaption><\/figure><\/div>\n\n\n\n<br>\n<br>\n\n\n\n<p>&#8216;Watch Session Report&#8217;\ub97c \ub204\ub974\uba74 \uc544\ub798\ucc98\ub7fc \uac01 \uc0ac\uc6a9\uc790\uc758 \ubaa9\ub85d\uc774 \ub098\uc635\ub2c8\ub2e4. \ud544\ud130 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc6d0\ud558\ub294 \uc0ac\uc6a9\uc790\ub97c \uac78\ub7ec \uac80\uc0c9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubaa9\ub85d\uc5d0\uc11c &#8216;View&#8217;\ub97c \ub204\ub974\uba74 \ubcf8\uaca9\uc801\uc73c\ub85c \uac01 \uc720\uc800\uc758 \uc0c1\uc138 \ud589\ub3d9 \ub370\uc774\ud130\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n<br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"905\" height=\"586\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-2020-06-08T110516.427.png\" alt=\"\" class=\"wp-image-3254\"\/><\/figure><\/div>\n\n\n\n<br>\n<br>\n<br>\n\n\n\n<h3><strong>\uc138\uc158 \ub9ac\ud3ec\ud2b8\ub294&nbsp;<\/strong><strong>\uc0ac\uc6a9\uc790\uac00 \uc5b4\ub514\uc11c \ub9dd\uc124\uc600\ub294\uc9c0 \uc54c\ub824\ub4dc\ub9bd\ub2c8\ub2e4.<\/strong><\/h3>\n\n\n\n<br>\n\n\n\n<p>\uc0ac\uc6a9\uc790\uac00 \uc65c \uc774\ub807\uac8c \ud589\ub3d9\ud588\uc744\uc9c0 \ub354 \uc774\uc0c1 \ucd94\uce21\ud558\uc9c0 \ub9c8\uc138\uc694. \uc138\uc158 \ub9ac\ud3ec\ud2b8\ub97c \ud65c\uc6a9\ud558\uba74 \ucf58\ud150\uce20\ub07c\ub9ac \uc5b4\ub5a4 \uc0c1\uad00\uad00\uacc4\uac00 \uc788\ub294\uc9c0\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee4\uba38\uc2a4\ub77c\uba74&nbsp;\uc0ac\uc6a9\uc790\uac00 \ud6c4\uae30\ub97c \ubcf8 \ub4a4 \uc0c1\ud488\uc744 \ud074\ub9ad\ud588\ub294\uc9c0 \ub610\ub294 \uc5ec\ub7ec \uc0c1\ud488\uc744 \uc2a4\ud06c\ub864\ud574\ubcf8 \ub4a4 \ud074\ub9ad\ud588\ub294\uc9c0\ub97c \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \ubc88 \uc2a4\ud06c\ub864\uc744 \uc654\ub2e4 \uac14\ub2e4 \ud55c \uacf3\uc774 \uc788\ub2e4\uba74 \uc0ac\uc6a9\uc790\uac00 \ucf58\ud150\uce20\ub97c \uc81c\ub300\ub85c \uc774\ud574\ud558\uc9c0 \ubabb\ud588\uac70\ub098 \ub0b4\ube44\uac8c\uc774\uc158, \ub808\uc774\uc544\uc6c3\uc5d0 \ubb38\uc81c\uac00 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<br>\n<br>\n<br>\n\n\n\n<h3><strong>\uc7a5\ubc14\uad6c\ub2c8 \ud398\uc774\uc9c0, \ud68c\uc6d0 \uac00\uc785 \ub4f1&nbsp;<\/strong><strong>\uc911\uc694\ud55c \ubaa9\ud45c \ub2ec\uc131 \ud398\uc774\uc9c0\uc5d0 \uc9d1\uc911\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uc138\uc694.<\/strong><\/h3>\n\n\n\n<br>\n\n\n\n<p>\uc544\ub798\ub294 \ubdf0\uc800\ube14 \ud68c\uc6d0\uac00\uc785 \ud398\uc774\uc9c0\uc758 \uc774\ud0c8 \uc720\uc800\uc758 \uc138\uc158 \ub9ac\ud3ec\ud2b8 \uc774\ubbf8\uc9c0\uc785\ub2c8\ub2e4. \uc67c\ucabd\uc740 \ud68c\uc6d0 \uac00\uc785 \uc758\uc0ac\uac00 \uc5c6\uc774 \ubc14\ub85c \ud398\uc774\uc9c0\ub97c \ub5a0\ub09c \uac83\uc744 \ud655\uc778\ud560 \uc218 \uc788\uace0, \uc624\ub978\ucabd\uc740 \ud68c\uc0ac\uba85 \uc591\uc2dd\uc744 \ud074\ub9ad\ud55c \uc774\ud6c4 \uc544\ub798 \uc591\uc2dd\uc740 \ud074\ub9ad\uc774 \uc77c\uc5b4\ub098\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc0ac\uc6a9\uc790\uc758 \ud589\ud0dc\uac00 \uc5ec\ub7ec \uba85\uc5d0\uac8c\uc11c \ubc1c\uacac\ub41c\ub2e4\uba74 \uac1c\uc778 \uc0ac\uc6a9\uc790\uc774\uae30 \ub54c\ubb38\uc5d0 \uc0ac\uba85\uc744 \ubb34\uc5c7\uc73c\ub85c \uc801\uc744\uc9c0 \uace0\ubbfc\ud558\uac70\ub098 \ub610\ub294 \uc0ac\uba85\uc744 \uc801\ub294 \uac83\uc744 \uaebc\ub824\ud55c\ub2e4\ub294 \uc810\uc744 \uac00\uc124\ub85c \ub0b4\uc138\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \uc138\uc6b4 \uac00\uc124\uc744 \ubc14\ud0d5\uc73c\ub85c \uae30\uc5c5 \uc720\uc800, \uac1c\uc778 \uc720\uc800\ub97c \uc120\ud0dd\ud560 \uc218 \uc788\ub3c4\ub85d \uad6c\ubd84\ud558\ub294 \ubc84\ud2bc\uc744 \ub450\uc5b4 A\/B\ud14c\uc2a4\ud305\ud574\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br><br>\uc7a5\ubc14\uad6c\ub2c8\ub098\u00a0\ud68c\uc6d0 \uac00\uc785 \ud398\uc774\uc9c0\ucc98\ub7fc \uc911\uc694\ud55c \ubaa9\ud45c \ub2ec\uc131 \ud398\uc774\uc9c0\ub97c \uc9d1\uc911\uc801\uc73c\ub85c \ubd84\uc11d\ud558\uc5ec \uac1c\uc120\ud558\uc138\uc694. \uc804\ud658\uc728 \ud5a5\uc0c1\uc5d0 \uae30\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n<br>\n<br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1280\" height=\"378\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-2020-06-08T110546.855.png\" alt=\"\ud68c\uc6d0 \uac00\uc785 \ud398\uc774\uc9c0\uc5d0\uc11c \uc774\ud0c8 \uc720\uc800\uc758 \uc138\uc158 \ub9ac\ud3ec\ud2b8 \ud654\uba74\" class=\"wp-image-3255\"\/><figcaption>\ud68c\uc6d0 \uac00\uc785 \ud398\uc774\uc9c0\uc5d0\uc11c \uc774\ud0c8 \uc720\uc800\uc758 \uc138\uc158 \ub9ac\ud3ec\ud2b8 \ud654\uba74<\/figcaption><\/figure><\/div>\n\n\n\n<br>\n<br>\n<br>\n\n\n\n<h3><strong>User ID\ub97c \ub0b4\ubd80 \ud68c\uc6d0 \ub370\uc774\ud130\ub97c&nbsp;\ub9e4\uce58\uc2dc\ud0a8\ub2e4\uba74 VOC<\/strong><strong>&nbsp;\ub300\uc751\uc5d0\ub3c4 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/h3>\n\n\n\n<br>\n\n\n\n<p>VOC(Voice of Customer, \uace0\uac1d\uc758 \uc18c\ub9ac)\ub294 \uace0\uac1d\uc774 \uae30\uc5c5\uc5d0 \ubcf4\ub0b4\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uba54\uc2dc\uc9c0\ub85c\uc368 \ubb38\uc758 \ubc0f \uc0c1\ub2f4, \uac74\uc758, \uc81c\uc548, \ud56d\uc758 \ub4f1\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. E-\ube44\uc988\ub2c8\uc2a4 \ud2b9\uc131\uc0c1 \uc6f9 \uc0ac\uc774\ud2b8 \ud654\uba74\uc744 \uc870\uc791\ud558\ub294 \uacfc\uc815\uacfc \uc815\ubcf4\ub97c \ud0d0\uc0c9\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ub9ce\uc740 \ubb38\uc81c\ub4e4\uc774 \ubc1c\uc0dd\ud558\uc9c0\ub9cc, VOC \ub2f4\ub2f9\uc790\uac00 \uace0\uac1d\uc758 \uc11c\ube44\uc2a4 \uc774\uc6a9 \uc0c1\ud669\uc744 \uc804\ubd80 \ud30c\uc545\ud558\uae30\ub780 \uc27d\uc9c0 \uc54a\uc740 \uc77c\uc785\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\ub85c \ucf5c\uc13c\ud130\ub098 \uc774\uba54\uc77c \ub4f1\uc73c\ub85c \uae00\uc774\ub098 \uc774\ubbf8\uc9c0\ub97c \ud1b5\ud574 \uc790\uc2e0\uc758 \ubb38\uc81c\ub97c \uc124\uba85\ud558\uace0 \uc54c\ub9ac\ub294 \ub370\ub294 \uc5b8\uc81c\ub098 \ud55c\uacc4\ub97c \ub290\ub08d\ub2c8\ub2e4.\u00a0<br><br>\uc138\uc158 \ub9ac\ud3ec\ud2b8\ub294 \uace0\uac1d\uc758 \ud589\ub3d9\uc744 \ube14\ub799\ubc15\uc2a4\ucc98\ub7fc \ub418\uac10\uae30\ud558\uc5ec \uc8fc\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d\uc758 \uc18c\ub9ac \ub300\uc751\uc5d0 \ud070 \ud798\uc744 \ubc1c\ud718\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc5b4\ub514\uc11c \uc5b4\ub824\uc6cc\ud558\ub294\uc9c0 \ucd94\uce21\ud558\uace0 \uace0\ubbfc\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub418\uae30 \ub54c\ubb38\uc5d0 VOC \ub2f4\ub2f9\uc790\uac00 \uace0\uac1d\uc758 \uc18c\ub9ac \ub300\uc751 \uc2e4\ubb34\uc790\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \uc989\uac01\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n<br>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"902\" height=\"520\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-2020-06-08T110636.610.png\" alt=\"\" class=\"wp-image-3256\"\/><\/figure><\/div>\n\n\n\n<br>\n<br>\n\n\n\n<p>\uc704 \uc774\ubbf8\uc9c0\ub294 \ubdf0\uc800\ube14 \uace0\uac1d \uc911 \ud55c \ubd84\uc758 \uac1c\uc778 \uc138\uc158\ub9ac\ud3ec\ud2b8 \uc2a4\ud06c\ub9b0 \ucea1\uccd0 \ud654\uba74\uc785\ub2c8\ub2e4. \ud398\uc774\uc9c0\uc758 \uc0c1\ud0dc\uac00 &#8216;\uc2e4\ud589&#8217;\uc73c\ub85c \ubc14\ub00c\uc9c0 \uc54a\uc544\u00a0PV\uac00 \uc9d1\uacc4\ub418\uc9c0 \uc54a\ub294 \uc0c1\ud669\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \ud589\ub3d9\uc744 \ud30c\uc545\ud55c \ud6c4, \uace0\uac1d\uc774 \ub300\ubd80\ubd84\uc758 \ub300\ucc98 \ubc29\uc548\uc744 \ucde8\ud588\ub2e4\ub294 \uc810\uc744 \ud655\uc778\ud558\uc600\uc2b5\ub2c8\ub2e4. \uc774\ud6c4 \uace0\uac1d\uc774 \uc774\ubbf8 \ucde8\ud588\ub358 \ud589\ub3d9\uc740 \uc81c\uc678\ud55c \ub4a4 \ub2e4\ub978 \ub300\uc751\ubc95\uc73c\ub85c \ubc14\ub85c \ub2f5\ubcc0\ub4dc\ub9b4 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<br><br>\uace0\uac1d\uc774 \uc5b4\ub5a4 \ud589\ub3d9\uc744 \ucde8\ud588\ub294\uc9c0 \ubab0\ub790\ub354\ub77c\uba74 \uc774\ubbf8 \uace0\uac1d\uc774 \uc2e4\ud589\ud55c \ub300\uc751\ubc29\uc548\uc744 \uc7ac\ucc28 \uc548\ub0b4\ud558\uc5ec \uace0\uac1d\uc758 2\ucc28 \ubb38\uc758\uac00 \uc774\uc5b4\uc9c8 \uc218 \uc788\uc5c8\uc744 \uac83\uc785\ub2c8\ub2e4.\u00a0\uc138\uc158 \ub9ac\ud3ec\ud2b8\ub97c \ud1b5\ud574\u00a0\ucd5c\uc801\uc758 \ub300\uc751\ubc29\uc548\uc744 \uc81c\uc2dc\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<br><br>\uc624\ub298\uc740 \uac1c\ubcc4 \uc0ac\uc6a9\uc790\uc758 \ud589\ud0dc\ub97c \ubd84\uc11d\ud560 \uc218 \uc788\ub294 \uc138\uc158 \ub9ac\ud3ec\ud2b8 \uae30\ub2a5\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc558\uc2b5\ub2c8\ub2e4.\u00a0\uc138\uc158 \ub9ac\ud3ec\ud2b8\ub97c \uc5ec\ub7ec\ubd84\uc758 \uace0\uac1d\uc744 \uc720\uc9c0\ud558\uace0 \uc0c8\ub85c\uc6b4 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc1c\uad74\ud558\ub294 \uc804\uc9c4\uae30\uc9c0\ub85c \ud65c\uc6a9\ud574 \ubcf4\uc138\uc694. \ubdf0\uc800\ube14\uc740 \uc5ec\ub7ec\ubd84\uc758 \uc131\uacf5\uc744 \ub3d5\uace0 \uc788\uc2b5\ub2c8\ub2e4! \uc774\uc0c1 \ubdf0\uc800\ube14\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n<br>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"2250\" height=\"450\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/04\/group@3x.jpg\" alt=\"https:\/\/www.beusable.net\/\" class=\"wp-image-2122\"\/><\/figure>\n<style>.pf-button.pf-button-excerpt { display: none; }<\/style>","protected":false},"excerpt":{"rendered":"<p>\uc5f0\uc7ac \uc2dc\ub9ac\uc988 3\ud0c4 &#8211; \ud37c\ub110\uacfc \uc138\uc158 \ub9ac\ud3ec\ud2b8\ub85c \uc11c\ube44\uc2a4 \uc9d1\uc911 \uac1c\uc120\ud558\uae30<\/p>\n","protected":false},"author":1,"featured_media":3250,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"qubely_global_settings":"true","qubely_interactions":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":""},"categories":[42,15],"tags":[166,117,154],"qubely_featured_image_url":{"full":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",1024,768,false],"landscape":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",1000,750,false],"portraits":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",427,320,false],"thumbnail":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",150,113,false],"medium":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",300,225,false],"medium_large":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",768,576,false],"large":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",1024,768,false],"1536x1536":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",1024,768,false],"2048x2048":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",1024,768,false],"qubely_landscape":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",1000,750,false],"qubely_portrait":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",427,320,false],"qubely_thumbnail":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",133,100,false],"neve-blog":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2020\/06\/\u1103\u1161\u110b\u116e\u11ab\u1105\u1169\u1103\u1173-22.jpeg",827,620,false]},"qubely_author":{"display_name":"Beusable","author_link":"https:\/\/www.beusable.net\/blog\/?author=1"},"qubely_comment":0,"qubely_category":"<a href=\"https:\/\/www.beusable.net\/blog\/?cat=42\" rel=\"category\">Article<\/a> <a href=\"https:\/\/www.beusable.net\/blog\/?cat=15\" rel=\"category\">UX \ube45\ub370\uc774\ud130 \ubd84\uc11d \uac00\uc774\ub4dc<\/a>","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\uc5b4\ub5bb\uac8c \uac1c\uc120\ud574\uc57c \ud560\uae4c? \uac1c\ubcc4 \uc0ac\uc6a9\uc790 \ud589\ub3d9 \ubd84\uc11d \uc2dc\uc791\ud558\uae30 | \ubdf0\uc800\ube14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.beusable.net\/blog\/?p=3249\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc5b4\ub5bb\uac8c \uac1c\uc120\ud574\uc57c \ud560\uae4c? \uac1c\ubcc4 \uc0ac\uc6a9\uc790 \ud589\ub3d9 \ubd84\uc11d 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