{"id":7404,"date":"2026-03-11T11:20:08","date_gmt":"2026-03-11T02:20:08","guid":{"rendered":"https:\/\/www.beusable.net\/blog\/?p=7404"},"modified":"2026-03-11T12:03:18","modified_gmt":"2026-03-11T03:03:18","slug":"%eb%a1%9c%ea%b7%b8%ec%9d%b8-%ed%8e%98%ec%9d%b4%ec%a7%80%ea%b0%80-%ec%82%ac%ec%9d%b4%ed%8a%b8%ec%9d%98-42%eb%a5%bc-%ec%a7%80%eb%b0%b0%ed%95%98%eb%8a%94-%ec%9d%b4%ec%9c%a0","status":"publish","type":"post","link":"https:\/\/www.beusable.net\/blog\/?p=7404","title":{"rendered":"[CX Data Trend_mini] \ub85c\uadf8\uc778 \ud398\uc774\uc9c0\uac00 \uc0ac\uc774\ud2b8\uc758 42%\ub97c \uc9c0\ubc30\ud558\ub294 \uc774\uc720"},"content":{"rendered":"\n<p>INDUSTRY REPORT \u00b7 IT \/ SAAS<\/p>\n\n\n\n<p>3,960\uac1c \uc0ac\uc774\ud2b8 \ub370\uc774\ud130\ub85c \ubcf8 IT\/SaaS CX \uc9c4\ub2e8 \u2014 \uc0ac\uc774\ud2b8 DNA, \ud589\ub3d9 \uc544\ud0a4\ud0c0\uc785, \ub9ac\ud150\uc158 \uad6c\uc870, \uc5d0\uc774\uc804\ud2b8 \uc2dc\ub300 \uc900\ube44<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"2788\" height=\"392\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/03\/image-91.png\" alt=\"\" class=\"wp-image-7405\"\/><\/figure>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<h2>1. \uc0ac\uc774\ud2b8 DNA: \ub85c\uadf8\uc778\uc774 \uc9c0\ubc30\ud558\ub294 \ub3c5\ud2b9\ud55c \uad6c\uc870<\/h2>\n\n\n\n<p>A1 \ub9ac\ud3ec\ud2b8\uc758 MPTI(14\uac1c \ud398\uc774\uc9c0 \uc720\ud615) \ubd84\uc11d\uc5d0\uc11c IT\/SaaS \uc5c5\uc885\uc758 \uac00\uc7a5 \ud2b9\uc774\ud55c \ubc1c\uacac\uc740&nbsp;<strong>\ub85c\uadf8\uc778 \uad00\ub828 \ud398\uc774\uc9c0\uac00 \uc804\uccb4 \ud2b8\ub798\ud53d\uc758 42%\ub97c \ucc28\uc9c0<\/strong>\ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ucee4\uba38\uc2a4(\uc0c1\uc138 \ud398\uc774\uc9c0 50%)\ub098 \uae08\uc735(\uc815\ubcf4 \ud398\uc774\uc9c0 35%)\uacfc\ub294 \uc644\uc804\ud788 \ub2e4\ub978 DNA\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\uac83\uc774 \uc758\ubbf8\ud558\ub294 \ubc14: IT\/SaaS \uc0ac\uc774\ud2b8\uc758 \ud575\uc2ec \uc804\uc7a5\uc740 &#8220;\ub85c\uadf8\uc778 \uc804(Pre-Login)&#8221;\uacfc &#8220;\ub85c\uadf8\uc778 \ud6c4(Post-Login)&#8221; \uc0ac\uc774\uc758 \uc804\ud658\uc785\ub2c8\ub2e4. \ud504\ub9ac\ubbf8\uc5c4(Freemium) \ubaa8\ub378\uc5d0\uc11c \ubb34\ub8cc \uc0ac\uc6a9\uc790\uac00 \uc720\ub8cc\ub85c \uc804\ud658\ud558\ub294 \uc21c\uac04, \ub85c\uadf8\uc778 \ube48\ub3c4\uac00 \ub192\uc740 \uc0ac\uc6a9\uc790\uac00 \uc720\uc9c0\ub418\ub294 \uad6c\uc870 \u2014 \uc774 \ubaa8\ub4e0 \uac83\uc774&nbsp;<strong>\ub85c\uadf8\uc778 \uacbd\ud5d8\uc758 \ud488\uc9c8<\/strong>\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"788\" height=\"195\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/03\/image-92.png\" alt=\"\" class=\"wp-image-7406\"\/><\/figure>\n\n\n\n<p class=\"has-text-color\" style=\"color:#999999\">\ud83d\udcc4 \uc804\uccb4 \ub370\uc774\ud130 \u2192 A1 &#8220;\ub2f9\uc2e0 \uc0ac\uc774\ud2b8\uc758 DNA\uac00 \uc5c5\uc885 \ud3c9\uade0\uacfc \ub2e4\ub978 \uc774\uc720&#8221;<\/p>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<h2>2. \ud589\ub3d9 \uc544\ud0a4\ud0c0\uc785: IT\/SaaS \uc0ac\uc6a9\uc790\uc758 &#8220;Deep Diver&#8221; \ud328\ud134<\/h2>\n\n\n\n<p>C3 \ub9ac\ud3ec\ud2b8\uc758 4\uac00\uc9c0 \ud589\ub3d9 \uc544\ud0a4\ud0c0\uc785 \uc911, IT\/SaaS\uc5d0\uc11c \uac00\uc7a5 \ub450\ub4dc\ub7ec\uc9c0\ub294 \uac83\uc740&nbsp;<strong>&#8220;Deep Diver&#8221;<\/strong>\uc785\ub2c8\ub2e4. \uae34 \uccb4\ub958\uc2dc\uac04 + \ub192\uc740 \ud398\uc774\uc9c0 \ud0d0\uc0c9 \uae4a\uc774 + \ud2b9\uc815 \uc139\uc158 \ubc18\ubcf5 \ubc29\ubb38. \uae30\uc220 \ubb38\uc11c, API \ub808\ud37c\ub7f0\uc2a4, \uac00\uaca9 \ud398\uc774\uc9c0\ub97c \uae4a\uc774 \uc77d\ub294 \ud328\ud134\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ucee4\uba38\uc2a4\uc758 &#8220;Speed Shopper&#8221;(\ube60\ub978 \uacb0\uc815)\uc640 \uc815\ubc18\ub300\uc785\ub2c8\ub2e4. IT\/SaaS \uad6c\ub9e4\uc790\ub294&nbsp;<strong>3~5\ud68c \ubc29\ubb38\uc5d0 \uac78\uccd0 \uc810\uc9c4\uc801\uc73c\ub85c \ud655\uc2e0\uc744 \uc313\uc73c\uba70<\/strong>, \uae30\uc220 \ubb38\uc11c\uc758 \ud488\uc9c8\uc774 \uc804\ud658\uc728\uc5d0 \uc9c1\uc811 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4. \uccb4\ub958\uc2dc\uac04\uc774 \uae38\ub2e4\uace0 \ubb34\uc870\uac74 \uc88b\uc740 \uac83\uc774 \uc544\ub2c8\ub77c, &#8220;\uc5b4\ub5a4 \ud398\uc774\uc9c0\uc5d0\uc11c \uc624\ub798 \uba38\ubb34\ub294\uac00&#8221;\uac00 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"has-text-color\" style=\"color:#999999\">\ud83d\udcc4 \uc804\uccb4 \ub370\uc774\ud130 \u2192 C3 &#8220;\uac19\uc740 \uccb4\ub958\uc2dc\uac04, \uc804\ud600 \ub2e4\ub978 \uc758\ubbf8 \u2014 4\uac00\uc9c0 \ub514\uc9c0\ud138 \ubc14\ub514\ub7ad\uadc0\uc9c0&#8221;<\/p>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<h2>3. \ub9ac\ud150\uc158 \uad6c\uc870: \ubb34\ub8cc\u2192\uc720\ub8cc \uc804\ud658\uc758 \uc228\uc740 \uc9c0\ud45c<\/h2>\n\n\n\n<p>IT\/SaaS\uc5d0\uc11c \uc7ac\ubc29\ubb38\uc790\uc758 \ud0d0\uc0c9 \uae4a\uc774\ub294 \uc2e0\uaddc\uc758 1.8\ubc30\uc785\ub2c8\ub2e4. \uc804 \uc5c5\uc885 \ud3c9\uade0(2.1\ubc30)\ubcf4\ub2e4 \ub0ae\uc740\ub370, \uc774\ub294 IT\/SaaS \uc2e0\uaddc \ubc29\ubb38\uc790\ub3c4 \ube44\uad50\uc801 \uae4a\uc774 \ud0d0\uc0c9\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4(Deep Diver \ud328\ud134).<\/p>\n\n\n\n<p>SaaS\uc5d0\uc11c \ud575\uc2ec \ub9ac\ud150\uc158 \uc9c0\ud45c\ub294 &#8220;\ub85c\uadf8\uc778 \ube48\ub3c4&#8221;\uc640 &#8220;\uae30\ub2a5 \uc0ac\uc6a9 \uae4a\uc774&#8221;\uc785\ub2c8\ub2e4. C4 \ub9ac\ud3ec\ud2b8\uc758 \ub9ac\ud150\uc158 \ud504\ub808\uc784\uc6cc\ud06c\ub97c SaaS\uc5d0 \uc801\uc6a9\ud558\uba74:&nbsp;<strong>7\uc77c \ub0b4 3\ud68c \uc774\uc0c1 \ub85c\uadf8\uc778 + \ud575\uc2ec \uae30\ub2a5 2\uac1c \uc774\uc0c1 \uc0ac\uc6a9 = \uc720\ub8cc \uc804\ud658 \ud655\ub960 4\ubc30<\/strong>\ub77c\ub294 \uc5c5\uacc4 \ubca4\uce58\ub9c8\ud06c\uc640 \uc77c\uce58\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"785\" height=\"196\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/03\/image-93.png\" alt=\"\" class=\"wp-image-7407\"\/><\/figure>\n\n\n\n<p class=\"has-text-color\" style=\"color:#999999\">\ud83d\udcc4 \uc804\uccb4 \ub370\uc774\ud130 \u2192 C4 &#8220;\uac19\uc740 \uc0ac\uc774\ud2b8, 2\ubc30\uc758 \uaca9\ucc28 \u2014 \uc7ac\ubc29\ubb38\uc774 \ub9cc\ub4dc\ub294 \ucc28\uc774&#8221;<\/p>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<h2>4. \uc5d0\uc774\uc804\ud2b8 \uc2dc\ub300: SaaS\ub3c4 AI\uac00 \ucd94\ucc9c\ud55c\ub2e4<\/h2>\n\n\n\n<p>IT\/SaaS \uc5c5\uc885\uc740 \uc5d0\uc774\uc804\ud2b8 \uc2dc\ub300 \uc900\ube44\uc5d0\uc11c \uc720\ub9ac\ud55c \uc704\uce58\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\ubc1c \ub9ac\uc18c\uc2a4\uac00 \ud48d\ubd80\ud558\uace0, \uae30\uc220 \uc774\ud574\ub3c4\uac00 \ub192\uc73c\uba70, \uc774\ubbf8 API \uae30\ubc18 \uc544\ud0a4\ud14d\ucc98\ub97c \uac16\ucd94\uace0 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 D2 \uc2a4\ucf54\uc5b4\uce74\ub4dc\uc5d0\uc11c IT\/SaaS\uac00 \ub193\uce58\uae30 \uc26c\uc6b4 \ud56d\ubaa9\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>\u2462\ubc88 E-E-A-T<\/strong>: SaaS \uc81c\ud488\uc758 \uae30\uc220 \ubb38\uc11c, \ubca4\uce58\ub9c8\ud06c, \uc0ac\ub840 \uc5f0\uad6c\uac00 AI\uc5d0\uac8c &#8220;\uc804\ubb38 \uc18c\uc2a4&#8221;\ub85c \uc778\uc2dd\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\uac00 &#8220;OO \ubd84\uc57c \ucd5c\uace0\uc758 SaaS\ub294?&#8221;\uc774\ub77c\ub294 \uc9c8\ubb38\uc5d0 \ub2f5\ud560 \ub54c, \ub3c5\uc790\uc801 \ub370\uc774\ud130\uc640 \uc0ac\ub840\ub97c \uac00\uc9c4 \uc0ac\uc774\ud2b8\uac00 \uc6b0\uc120 \uc778\uc6a9\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>\u2465\ubc88 llms.txt<\/strong>: IT\/SaaS\ub294 llms.txt(AI\uc5d0\uac8c \uc81c\ud488 \uc815\ubcf4\ub97c \uad6c\uc870\ud654\ud558\uc5ec \uc81c\uacf5\ud558\ub294 \ubb38\uc11c)\ub97c \uac00\uc7a5 \uba3c\uc800 \ub3c4\uc785\ud560 \uc218 \uc788\ub294 \uc5c5\uc885\uc785\ub2c8\ub2e4. \uc81c\ud488\uc758 \uae30\ub2a5, \uac00\uaca9, \ud1b5\ud569 \uac00\ub2a5\uc131\uc744 AI\uac00 \uc77d\uc744 \uc218 \uc788\ub294 \ud615\ud0dc\ub85c \uc81c\uacf5\ud558\uba74 \uc120\uc810 \ud6a8\uacfc\uac00 \ud07d\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"has-text-color\" style=\"color:#999999\">\ud83d\udcc4 \uc804\uccb4 \ub370\uc774\ud130 \u2192 D2 &#8220;\ub2e4\uc74c \ubc29\ubb38\uc790\ub294 \uc0ac\ub78c\uc774 \uc544\ub2d0 \uc218 \uc788\ub2e4&#8221; (6\uac1c \ud56d\ubaa9 \uc2a4\ucf54\uc5b4\uce74\ub4dc)<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"780\" height=\"426\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/03\/image-94.png\" alt=\"\" class=\"wp-image-7408\"\/><\/figure>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.beusable.net\/ko\/cxdata\/report?utm_source=beusableblog&amp;utm_medium=report_cta&amp;utm_campaign=cxdata_report_series&amp;utm_content=mini_report_it_saas\"><img loading=\"lazy\" width=\"1093\" height=\"354\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/03\/image-95.png\" alt=\"\" class=\"wp-image-7409\"\/><\/a><\/figure>\n<style>.pf-button.pf-button-excerpt { display: none; }<\/style>","protected":false},"excerpt":{"rendered":"<p>INDUSTRY REPORT \u00b7 IT \/ SAAS 3,960\uac1c \uc0ac\uc774\ud2b8 \ub370\uc774\ud130\ub85c \ubcf8 IT\/SaaS CX \uc9c4\ub2e8 \u2014 \uc0ac\uc774\ud2b8 DNA, \ud589\ub3d9 \uc544\ud0a4\ud0c0\uc785, \ub9ac\ud150\uc158 \uad6c\uc870, \uc5d0\uc774\uc804\ud2b8 \uc2dc\ub300 \uc900\ube44 &#8211; 1. \uc0ac\uc774\ud2b8 DNA: \ub85c\uadf8\uc778\uc774 \uc9c0\ubc30\ud558\ub294 \ub3c5\ud2b9\ud55c \uad6c\uc870 A1 \ub9ac\ud3ec\ud2b8\uc758 MPTI(14\uac1c \ud398\uc774\uc9c0 \uc720\ud615) \ubd84\uc11d\uc5d0\uc11c IT\/SaaS \uc5c5\uc885\uc758 \uac00\uc7a5 \ud2b9\uc774\ud55c \ubc1c\uacac\uc740&nbsp;\ub85c\uadf8\uc778 \uad00\ub828 \ud398\uc774\uc9c0\uac00 \uc804\uccb4 \ud2b8\ub798\ud53d\uc758 42%\ub97c \ucc28\uc9c0\ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ucee4\uba38\uc2a4(\uc0c1\uc138 \ud398\uc774\uc9c0 50%)\ub098 \uae08\uc735(\uc815\ubcf4 \ud398\uc774\uc9c0 35%)\uacfc\ub294&hellip;&nbsp;<a href=\"https:\/\/www.beusable.net\/blog\/?p=7404\" class=\"\" rel=\"bookmark\">\ub354 \ubcf4\uae30 &raquo;<span class=\"screen-reader-text\">[CX Data Trend_mini] \ub85c\uadf8\uc778 \ud398\uc774\uc9c0\uac00 \uc0ac\uc774\ud2b8\uc758 42%\ub97c \uc9c0\ubc30\ud558\ub294 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