{"id":7633,"date":"2026-04-29T09:39:17","date_gmt":"2026-04-29T00:39:17","guid":{"rendered":"https:\/\/www.beusable.net\/blog\/?p=7633"},"modified":"2026-04-29T09:46:28","modified_gmt":"2026-04-29T00:46:28","slug":"cx-data-trend-%eb%8b%a4%ec%9d%8c-%eb%b0%a9%eb%ac%b8%ec%9e%90%eb%8a%94-%ec%82%ac%eb%9e%8c%ec%9d%b4-%ec%95%84%eb%8b%90-%ec%88%98-%ec%9e%88%eb%8b%a4","status":"publish","type":"post","link":"https:\/\/www.beusable.net\/blog\/?p=7633","title":{"rendered":"[CX Data Trend] \ub2e4\uc74c \ubc29\ubb38\uc790\ub294 \uc0ac\ub78c\uc774 \uc544\ub2d0 \uc218 \uc788\ub2e4"},"content":{"rendered":"\n<p class=\"has-text-align-center\">D2 \u00b7 FORWARD OUTLOOK<br>\uc5d0\uc774\uc804\ud2f1 \ucee4\uba38\uc2a4 \uc2dc\ub300, AI\uac00 \ucd94\ucc9c\ud558\ub294 \uc0ac\uc774\ud2b8\uac00 \ub418\uae30 \uc704\ud55c \uc9c4\ub2e8\uacfc \uc2e4\ud589 \uacbd\ub85c<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"494\" height=\"124\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-48.png\" alt=\"\" class=\"wp-image-7634\"\/><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-center\" id=\"SE-f56de235-430c-4de4-a51d-c0182afb5606\">Beusable CX Data Series<br>Gartner 2026 \u00b7 Google UCP \u00b7 Naver \u00b7 Kakao<br>2026~2027 Outlook<\/p>\n\n\n\n<div class=\"wp-block-qubely-divider qubely-block-2cc725\"><div class=\"qubely-block-divider \"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 240 40\" preserveaspectratio=\"none\"><path d=\"M56.2 20c5.3-.1 10.6-.2 16-.3l16-.2c10.6-.1 21.3-.1 31.9-.2 10.6.1 21.3 0 31.9.1l16 .2c5.3.1 10.6.2 16 .3-5.3.1-10.6.2-16 .3l-16 .2c-10.6.1-21.3.1-31.9.1-10.6-.1-21.3 0-31.9-.2l-16-.2c-5.4.1-10.7 0-16-.1z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<p>\uc774 \ub9ac\ud3ec\ud2b8\ub294 \ub2e4\ub978 \uc2dc\ub9ac\uc988\uc640 \uc131\uaca9\uc774 \ub2e4\ub985\ub2c8\ub2e4. A~C \uc2dc\ub9ac\uc988\uac00 &#8216;\ud604\uc7ac \uc0ac\uc6a9\uc790\uc758 \ud589\ub3d9&#8217;\uc744 \ubd84\uc11d\ud558\uace0, D0\uc774 &#8216;2025 \ub370\uc774\ud130\uc758 \uc65c\uace1&#8217;\uc744, D1\uc774 &#8216;AI \uc720\uc785 \ucc44\ub110\uc758 \uc804\ud658\uc728 \uaca9\ucc28&#8217;\ub97c \ub2e4\ub918\ub2e4\uba74, \uc774 \ub9ac\ud3ec\ud2b8\ub294&nbsp;<strong>12~24\uac1c\uc6d4 \ub4a4\uc5d0 \uc6f9\uc0ac\uc774\ud2b8\uc5d0 \ubb34\uc2a8 \uc77c\uc774 \uc77c\uc5b4\ub0a0 \uac83\uc778\uc9c0<\/strong>\ub97c \ub2e4\ub8f9\ub2c8\ub2e4.<\/p>\n\n\n\n<p>2026\ub144 \ud558\ubc18\uae30\ubd80\ud130 \uc6f9\uc0ac\uc774\ud2b8\uc758 &#8216;\ubc29\ubb38\uc790&#8217; \uc911 \uc0c1\ub2f9\uc218\ub294 \uc778\uac04\uc774 \uc544\ub2cc AI \uc5d0\uc774\uc804\ud2b8\uac00 \ub429\ub2c8\ub2e4. \uc774 \ubcc0\ud654\uc5d0 \ub300\ube44\ud558\uc9c0 \uc54a\ub294 \uc0ac\uc774\ud2b8\ub294 \uac00\uc7a5 \uc804\ud658\uc728\uc774 \ub192\uc740 \ud2b8\ub798\ud53d \uc18c\uc2a4\ub97c \ub193\uce58\uac8c \ub429\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774 \ub9ac\ud3ec\ud2b8\ub294&nbsp;<strong>\uc9c4\ub2e8\uc5d0\uc11c \ub05d\ub098\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc989\uc2dc \uc2e4\ud589 \uac00\ub2a5\ud55c \uacbd\ub85c\uae4c\uc9c0<\/strong>&nbsp;\uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"wp-block-qubely-divider qubely-block-c13dad\"><div class=\"qubely-block-divider \"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 240 40\" preserveaspectratio=\"none\"><path d=\"M56.2 20c5.3-.1 10.6-.2 16-.3l16-.2c10.6-.1 21.3-.1 31.9-.2 10.6.1 21.3 0 31.9.1l16 .2c5.3.1 10.6.2 16 .3-5.3.1-10.6.2-16 .3l-16 .2c-10.6.1-21.3.1-31.9.1-10.6-.1-21.3 0-31.9-.2l-16-.2c-5.4.1-10.7 0-16-.1z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<p>CONTENTS<br><strong>01<\/strong>&nbsp;\uc5d0\uc774\uc804\ud2f1 \ucee4\uba38\uc2a4\ub780 \ubb34\uc5c7\uc778\uac00<br><strong><strong>0<\/strong>2&nbsp;UX\uc5d0\uc11c MX\ub85c \u2014 \uc9c0\ud45c\uc758 \uc7ac\uc815\uc758<\/strong><br><strong>03<\/strong>&nbsp;\uc5d0\uc774\uc804\ud2b8 \uc900\ube44\ub3c4 \uc2a4\ucf54\uc5b4\uce74\ub4dc<br><strong>04<\/strong>&nbsp;\uc2e4\ud589 \ub85c\ub4dc\ub9f5 \u2014 \uc9c4\ub2e8\uc5d0\uc11c \uc801\uc6a9\uae4c\uc9c0<br><strong>05<\/strong>&nbsp;\uc2dc\ub9ac\uc988 \uc5f0\uacb0\uacfc \ub2e4\uc74c \ub2e8\uacc4<\/p>\n\n\n\n<div class=\"wp-block-qubely-divider qubely-block-ded2ae\"><div class=\"qubely-block-divider \"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 240 40\" preserveaspectratio=\"none\"><path d=\"M56.2 20c5.3-.1 10.6-.2 16-.3l16-.2c10.6-.1 21.3-.1 31.9-.2 10.6.1 21.3 0 31.9.1l16 .2c5.3.1 10.6.2 16 .3-5.3.1-10.6.2-16 .3l-16 .2c-10.6.1-21.3.1-31.9.1-10.6-.1-21.3 0-31.9-.2l-16-.2c-5.4.1-10.7 0-16-.1z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<p>SECTION 01<\/p>\n\n\n\n<h2>\uc5d0\uc774\uc804\ud2f1 \ucee4\uba38\uc2a4\ub780 \ubb34\uc5c7\uc778\uac00<\/h2>\n\n\n\n<p>AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc0ac\uc6a9\uc790\ub97c \ub300\uc2e0\ud558\uc5ec \uac80\uc0c9, \ube44\uad50, \uacb0\uc81c\uae4c\uc9c0 \uc218\ud589\ud558\ub294 \ucee4\uba38\uc2a4\uc758 \uc0c8\ub85c\uc6b4 \ud615\ud0dc<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"734\" height=\"128\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-49.png\" alt=\"\" class=\"wp-image-7635\"\/><\/figure>\n\n\n\n<p>2025\ub144, Google\uacfc Shopify\uac00 \uacf5\ub3d9\uc73c\ub85c UCP(Universal Commerce Protocol)\ub97c \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc6f9\uc0ac\uc774\ud2b8\uc758 \uc0c1\ud488 \uc815\ubcf4\ub97c \uc77d\uace0, \ube44\uad50\ud558\uace0, \uc0ac\uc6a9\uc790\ub97c \ub300\uc2e0\ud558\uc5ec \uc8fc\ubb38\uae4c\uc9c0 \ud560 \uc218 \uc788\uac8c \ud558\ub294 \ud45c\uc900 \ud504\ub85c\ud1a0\ucf5c\uc785\ub2c8\ub2e4. Gartner\ub294 \uc774\ub97c 2026\ub144 10\ub300 \uc804\ub7b5 \uae30\uc220 \ud2b8\ub80c\ub4dc \uc911 \ud558\ub098\ub85c \uc120\uc815\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uad6c\uccb4\uc801\uc73c\ub85c \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \ud604\uc7ac\uc758 AI \uac80\uc0c9(D1\uc5d0\uc11c \ubd84\uc11d\ud55c \ub124\uc774\ubc84 AI \ud0ed, Perplexity \ub4f1)\uc740 &#8216;\uc0ac\ub78c\uc5d0\uac8c \ucd94\ucc9c \ub9c1\ud06c\ub97c \ubcf4\uc5ec\uc8fc\ub294&#8217; \ub2e8\uacc4\uc785\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 \ucee4\uba38\uc2a4\ub294 \uadf8 \ub2e4\uc74c \u2014&nbsp;<strong>AI\uac00 \uc0ac\ub78c\uc744 \ub300\uc2e0\ud558\uc5ec \uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38\ud558\uace0, \uac00\uaca9\uc744 \ube44\uad50\ud558\uace0, \ucd5c\uc801 \uc0c1\ud488\uc744 \uace8\ub77c\uc11c \uacb0\uc81c\uae4c\uc9c0 \uc218\ud589<\/strong>\ud558\ub294 \ub2e8\uacc4\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"736\" height=\"220\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-50.png\" alt=\"\" class=\"wp-image-7636\"\/><\/figure>\n\n\n\n<h3>\ud55c\uad6d \uc2dc\uc7a5: \uc774\ubbf8 \uc2dc\uc791\ub41c \uc804\ud658<\/h3>\n\n\n\n<p>\uae00\ub85c\ubc8c \ud504\ub85c\ud1a0\ucf5c\ub9cc\uc758 \uc774\uc57c\uae30\uac00 \uc544\ub2d9\ub2c8\ub2e4. \ud55c\uad6d \uc2dc\uc7a5\uc5d0\uc11c\ub294 \uc774\ubbf8 \uc5d0\uc774\uc804\ud2f1 \ucee4\uba38\uc2a4\uc758 \ucd08\uae30 \ud615\ud0dc\uac00 \uc791\ub3d9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"736\" height=\"646\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-51.png\" alt=\"\" class=\"wp-image-7637\"\/><\/figure>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<p>SECTION 02<\/p>\n\n\n\n<h2>UX\uc5d0\uc11c MX\ub85c:<br>\uc9c0\ud45c\uc758 \uc7ac\uc815\uc758<\/h2>\n\n\n\n<p>\uc778\uac04\uc744 \uc704\ud55c UX(User Experience)\uc5d0\uc11c \uae30\uacc4\ub97c \uc704\ud55c MX(Machine Experience)\ub85c<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"731\" height=\"128\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-52.png\" alt=\"\" class=\"wp-image-7638\"\/><\/figure>\n\n\n\n<p>\uc5d0\uc774\uc804\ud2b8\ub294 \ub208\uc774 \uc5c6\uace0, \uc2dc\uac04 \uac1c\ub150\uc774 \uc5c6\uc73c\uba70, \ubc00\ub9ac\ucd08 \ub2e8\uc704\ub85c \ub370\uc774\ud130\ub97c \ucd94\ucd9c\ud569\ub2c8\ub2e4. \uc774 \uc0ac\uc2e4\uc774 \uc6f9\uc0ac\uc774\ud2b8 \ubd84\uc11d\uc758 \ubaa8\ub4e0 \uc804\uc81c\ub97c \ubc14\uafc9\ub2c8\ub2e4. \uae30\uc874 \uc9c0\ud45c \ud558\ub098\ud558\ub098\ub97c MX \uad00\uc810\uc5d0\uc11c \uc7ac\uac80\ud1a0\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"730\" height=\"559\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-53.png\" alt=\"\" class=\"wp-image-7639\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"729\" height=\"351\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-54.png\" alt=\"\" class=\"wp-image-7640\"\/><\/figure>\n\n\n\n<p>\uc774\uac83\uc740 Beusable\uc5d0 \uc704\ud611\uc774 \uc544\ub2c8\ub77c&nbsp;<strong>\ubd84\uc11d\uc758 \uc0c8\ub85c\uc6b4 \ucc28\uc6d0<\/strong>\uc785\ub2c8\ub2e4. &#8220;\uae30\uacc4\uac00 \uc77d\ub294 \uc6f9\uc0ac\uc774\ud2b8&#8221;\ub97c \ucd5c\uc801\ud654\ud558\ub824\uba74, \uae30\uacc4\uac00 \uc5b4\ub5a4 \ub370\uc774\ud130\ub97c \uc5b4\ub5bb\uac8c \ucd94\ucd9c\ud558\ub294\uc9c0\ub97c \ubd84\uc11d\ud558\ub294 \ub3c4\uad6c\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uc778\uac04\uc758 \ud074\ub9ad \ud328\ud134\uacfc \uc5d0\uc774\uc804\ud2b8\uc758 \ub370\uc774\ud130 \uc811\uadfc \ud328\ud134\uc744 \ub3d9\uc2dc\uc5d0 \ucd94\uc801\ud558\ub294 \uac83 \u2014 \uc774\uac83\uc774 2026\ub144 \uc774\ud6c4\uc758 \ud575\uc2ec \uacfc\uc81c\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"736\" height=\"335\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-55.png\" alt=\"\" class=\"wp-image-7641\"\/><\/figure>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<p>SECTION 03<\/p>\n\n\n\n<h2>\uc5d0\uc774\uc804\ud2b8 \uc900\ube44\ub3c4<br>\uc2a4\ucf54\uc5b4\uce74\ub4dc<\/h2>\n\n\n\n<p>\ud604\uc7ac \uc0ac\uc774\ud2b8\uac00 AI \uc5d0\uc774\uc804\ud2b8 \uc2dc\ub300\uc5d0 \uc5bc\ub9c8\ub098 \uc900\ube44\ub418\uc5b4 \uc788\ub294\uc9c0 \u2014 6\uac1c \ud56d\ubaa9 \uc790\uac00 \uc9c4\ub2e8<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"725\" height=\"116\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-56.png\" alt=\"\" class=\"wp-image-7642\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"724\" height=\"699\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-57.png\" alt=\"\" class=\"wp-image-7643\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"727\" height=\"634\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-58.png\" alt=\"\" class=\"wp-image-7644\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"725\" height=\"510\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-59.png\" alt=\"\" class=\"wp-image-7645\"\/><\/figure>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<p>SECTION 04<\/p>\n\n\n\n<h2>\uc2e4\ud589 \ub85c\ub4dc\ub9f5:<br>\uc9c4\ub2e8\uc5d0\uc11c \uc801\uc6a9\uae4c\uc9c0<\/h2>\n\n\n\n<p>\uc2a4\ucf54\uc5b4\uce74\ub4dc\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 3\uac00\uc9c0 \uacbd\ub85c \u2014 \uadc0\uc0ac \uc0c1\ud669\uc5d0 \ub9de\uac8c \uc120\ud0dd\ud558\uc2ed\uc2dc\uc624<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"735\" height=\"124\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-60.png\" alt=\"\" class=\"wp-image-7646\"\/><\/figure>\n\n\n\n<h3>\ud575\uc2ec \uacfc\uc81c: \uc2a4\ud0a4\ub9c8 \ub9c8\ud06c\uc5c5\uc758 \uc62c\ubc14\ub978 \uc801\uc6a9<\/h3>\n\n\n\n<p>\uc2a4\ucf54\uc5b4\uce74\ub4dc \u2460\ubc88\uc740 \uc5d0\uc774\uc804\ud2b8 \uc900\ube44\ub3c4\uc758 \uac00\uc7a5 \uae30\ubcf8\uc801\uc778 \uc694\uac74\uc774\uba74\uc11c, \ub3d9\uc2dc\uc5d0 \uac00\uc7a5 \uae30\uc220\uc801\uc73c\ub85c \uae4c\ub2e4\ub85c\uc6b4 \ud56d\ubaa9\uc785\ub2c8\ub2e4. \ub2e8\uc21c\ud788 \uc2a4\ud0a4\ub9c8\ub97c &#8216;\uc0dd\uc131\ud558\ub294 \uac83&#8217;\uc774 \uc544\ub2c8\ub77c&nbsp;<strong>&#8216;\uc62c\ubc14\ub974\uac8c \uc911\ucca9\ud558\ub294 \uac83&#8217;<\/strong>\uc774 \ud575\uc2ec\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"738\" height=\"637\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-61.png\" alt=\"\" class=\"wp-image-7647\"\/><\/figure>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<h3>3\uac00\uc9c0 \uc2e4\ud589 \uacbd\ub85c \ube44\uad50<\/h3>\n\n\n\n<p>\uc2a4\ud0a4\ub9c8 \ub9c8\ud06c\uc5c5 \uc801\uc6a9\uc5d0\ub294 \ud06c\uac8c \uc138 \uac00\uc9c0 \uc811\uadfc\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uadc0\uc0ac\uc758 \uac1c\ubc1c \ub9ac\uc18c\uc2a4, \uc2dc\uac04, \uc608\uc0b0\uc5d0 \ub530\ub77c \ucd5c\uc801 \uacbd\ub85c\uac00 \ub2e4\ub985\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"736\" height=\"496\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-62.png\" alt=\"\" class=\"wp-image-7648\"\/><\/figure>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<h3>MPTI \uc5d4\uc9c4: \uc65c \uc0b0\uc5c5 \ub9e5\ub77d\uc774 \uc911\uc694\ud55c\uac00<\/h3>\n\n\n\n<p>\ubc94\uc6a9 AI\uc640 \uc804\ubb38 \ub3c4\uad6c\uc758 \uac00\uc7a5 \ud070 \ucc28\uc774\ub294&nbsp;<strong>\uc0b0\uc5c5 \ub9e5\ub77d \ubc18\uc601 \ub2a5\ub825<\/strong>\uc785\ub2c8\ub2e4. \uac19\uc740 &#8216;\uc0c1\ud488 \ud398\uc774\uc9c0&#8217;\ub77c\ub3c4 \uc774\ucee4\uba38\uc2a4, \uc758\ub8cc, \uae08\uc735\uc5d0\uc11c \ud544\uc694\ud55c \uc2a4\ud0a4\ub9c8 \uc870\ud569\uc774 \ub2e4\ub985\ub2c8\ub2e4. MPTI(Main Page Type Indicator)\ub294 \uc774 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uc124\uacc4\ub41c \ubd84\ub958 \uccb4\uacc4\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"726\" height=\"410\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-63.png\" alt=\"\" class=\"wp-image-7649\"\/><\/figure>\n\n\n\n<h3>\uc804\ubb38 \ub3c4\uad6c vs \ubc94\uc6a9 AI: \uc8fc\uc694 \ucc28\uc774<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"730\" height=\"379\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-64.png\" alt=\"\" class=\"wp-image-7650\"\/><\/figure>\n\n\n\n<h3>\uc2a4\ucf54\uc5b4\uce74\ub4dc \ud56d\ubaa9\ubcc4 \uc194\ub8e8\uc158 \ub9e4\ud551<\/h3>\n\n\n\n<p>\uc2a4\ucf54\uc5b4\uce74\ub4dc 6\uac1c \ud56d\ubaa9 \uac01\uac01\uc5d0 \ub300\ud574, \ud604\uc7ac \uc2dc\uc810\uc5d0\uc11c \uc2dc\uc791\ud560 \uc218 \uc788\ub294 \uac83\uacfc \ub2e4\uc74c \ub2e8\uacc4\ub85c \ud655\uc7a5\ud560 \uc218 \uc788\ub294 \uac83\uc744 \uc815\ub9ac\ud569\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8 \uc2dc\ub300 \uc900\ube44\ub294 \ud55c \ubc88\uc5d0 \uc644\uc131\ub418\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uae34\uae09\ud55c \uac83\ubd80\ud130 \ub2e8\uacc4\uc801\uc73c\ub85c \uad6c\ucd95\ud558\ub294 \uacfc\uc815\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"730\" height=\"464\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-65.png\" alt=\"\" class=\"wp-image-7651\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"721\" height=\"367\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-66.png\" alt=\"\" class=\"wp-image-7652\"\/><\/figure>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<p>SECTION 05<\/p>\n\n\n\n<h2>\uc2dc\ub9ac\uc988 \uc5f0\uacb0\uacfc<br>\ub2e4\uc74c \ub2e8\uacc4<\/h2>\n\n\n\n<p>D2\uc758 \ubc1c\uacac\uc774 \ub2e4\ub978 \uc2dc\ub9ac\uc988 \ub9ac\ud3ec\ud2b8\uc640 \uc5b4\ub5bb\uac8c \uc5f0\uacb0\ub418\ub294\uc9c0 \u2014 \uadf8\ub9ac\uace0 \uc2e4\ud589\uc758 \uc2dc\uc791\uc810<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"738\" height=\"579\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-67.png\" alt=\"\" class=\"wp-image-7653\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"728\" height=\"321\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-68.png\" alt=\"\" class=\"wp-image-7654\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"730\" height=\"595\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-69.png\" alt=\"\" class=\"wp-image-7655\"\/><\/figure>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.beusable.net\/ko\/?utm_source=beusableblog&amp;utm_medium=report_cta&amp;utm_campaign=cxdata_report_series&amp;utm_content=FORWARD\"><img loading=\"lazy\" width=\"702\" height=\"268\" src=\"https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/image-70.png\" alt=\"\" class=\"wp-image-7656\"\/><\/a><\/figure><\/div>\n\n\n\n<p class=\"has-nv-site-bg-color has-text-color\">&#8211;<\/p>\n\n\n\n<p>Beusable CX Data Powered by Beusable \u00b7 3,960\uac1c \uae30\uc5c5 \ub370\uc774\ud130 \uae30\ubc18<br>\u00a9 2026 4GRIT. All rights reserved.<br>www.beusable.net<\/p>\n<style>.pf-button.pf-button-excerpt { display: none; }<\/style>","protected":false},"excerpt":{"rendered":"<p>D2 \u00b7 FORWARD OUTLOOK\uc5d0\uc774\uc804\ud2f1 \ucee4\uba38\uc2a4 \uc2dc\ub300, AI\uac00 \ucd94\ucc9c\ud558\ub294 \uc0ac\uc774\ud2b8\uac00 \ub418\uae30 \uc704\ud55c \uc9c4\ub2e8\uacfc \uc2e4\ud589 \uacbd\ub85c Beusable CX Data SeriesGartner 2026 \u00b7 Google UCP \u00b7 Naver \u00b7 Kakao2026~2027 Outlook \uc774 \ub9ac\ud3ec\ud2b8\ub294 \ub2e4\ub978 \uc2dc\ub9ac\uc988\uc640 \uc131\uaca9\uc774 \ub2e4\ub985\ub2c8\ub2e4. A~C \uc2dc\ub9ac\uc988\uac00 &#8216;\ud604\uc7ac \uc0ac\uc6a9\uc790\uc758 \ud589\ub3d9&#8217;\uc744 \ubd84\uc11d\ud558\uace0, D0\uc774 &#8216;2025 \ub370\uc774\ud130\uc758 \uc65c\uace1&#8217;\uc744, D1\uc774 &#8216;AI \uc720\uc785 \ucc44\ub110\uc758 \uc804\ud658\uc728 \uaca9\ucc28&#8217;\ub97c \ub2e4\ub918\ub2e4\uba74, \uc774 \ub9ac\ud3ec\ud2b8\ub294&nbsp;12~24\uac1c\uc6d4 \ub4a4\uc5d0 \uc6f9\uc0ac\uc774\ud2b8\uc5d0 \ubb34\uc2a8&hellip;&nbsp;<a href=\"https:\/\/www.beusable.net\/blog\/?p=7633\" class=\"\" rel=\"bookmark\">\ub354 \ubcf4\uae30 &raquo;<span class=\"screen-reader-text\">[CX Data Trend] \ub2e4\uc74c \ubc29\ubb38\uc790\ub294 \uc0ac\ub78c\uc774 \uc544\ub2d0 \uc218 \uc788\ub2e4<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":7801,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"qubely_global_settings":"","qubely_interactions":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":""},"categories":[1],"tags":[193,376,374,380,275,13,7,342,343],"qubely_featured_image_url":{"full":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",4380,2859,false],"landscape":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",1149,750,false],"portraits":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",490,320,false],"thumbnail":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",150,98,false],"medium":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",300,196,false],"medium_large":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",768,501,false],"large":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",1024,668,false],"1536x1536":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",1536,1003,false],"2048x2048":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",2048,1337,false],"qubely_landscape":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",1149,750,false],"qubely_portrait":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",490,320,false],"qubely_thumbnail":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",140,91,false],"neve-blog":["https:\/\/www.beusable.net\/blog\/wp-content\/uploads\/2026\/04\/\ubdf0\uc800\ube14-\ube14\ub85c\uadf8-\uc378\ub124\uc77c\uc6a9__CX-Data-Trend.png",930,607,false]},"qubely_author":{"display_name":"Beusable","author_link":"https:\/\/www.beusable.net\/blog\/?author=1"},"qubely_comment":0,"qubely_category":"<a href=\"https:\/\/www.beusable.net\/blog\/?cat=1\" rel=\"category\">\ubbf8\ubd84\ub958<\/a>","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>[CX Data Trend] \ub2e4\uc74c \ubc29\ubb38\uc790\ub294 \uc0ac\ub78c\uc774 \uc544\ub2d0 \uc218 \uc788\ub2e4 | \ubdf0\uc800\ube14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.beusable.net\/blog\/?p=7633\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[CX Data Trend] \ub2e4\uc74c \ubc29\ubb38\uc790\ub294 \uc0ac\ub78c\uc774 \uc544\ub2d0 \uc218 \uc788\ub2e4 | \ubdf0\uc800\ube14\" \/>\n<meta property=\"og:description\" content=\"D2 \u00b7 FORWARD OUTLOOK\uc5d0\uc774\uc804\ud2f1 \ucee4\uba38\uc2a4 \uc2dc\ub300, AI\uac00 \ucd94\ucc9c\ud558\ub294 \uc0ac\uc774\ud2b8\uac00 \ub418\uae30 \uc704\ud55c \uc9c4\ub2e8\uacfc \uc2e4\ud589 \uacbd\ub85c Beusable CX Data SeriesGartner 2026 \u00b7 Google UCP \u00b7 Naver \u00b7 Kakao2026~2027 Outlook \uc774 \ub9ac\ud3ec\ud2b8\ub294 \ub2e4\ub978 \uc2dc\ub9ac\uc988\uc640 \uc131\uaca9\uc774 \ub2e4\ub985\ub2c8\ub2e4. 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