Beusable

Plans & Accounts / Accounts

• How do I delete an account?

  When you delete your account, your data from Beusable will be permanently removed. 

   

  To permanently delete your account: 

  Beusable My Page > Click User Info > Click Delete My Account 

   

  After a few confirmations, your data and account info will be permanently deleted from Beusable.

  If you changed your mind, you can sign up at any time.

• How do I update business and manager profile?

  You can use the steps to update your business name and contact number. 

  Beausable My Page > User Info

   

• How can I reset my password?

  If you have issues when you try to sign in with your Beusable ID password, 

  you can reset it by sending a notification email you used. 

   

  Follow the steps and check your email to reset your password. 

  Beusable Main page > [Sign In] > Click [Forgot Password] > Fill out your account information > Click [Confirm] button

   

  Reset your Beusable password

• Why did I not receive a registration verification email?

  Please follow the steps below to verify your email address.
   

  1. Check if an email address is valid
  2. Check your spam folder for any email that you may have received from Beusable.

Plans & Accounts / Plan & Billing

• Can I reload PVs in case of a sudden traffic surge?

  If you need additional PVs for temparory marketing or event campaigns, try the 'PV Top-Up' feature.
  You can reload PVs whenever you want without having to upgrade your plan.
  
  How to top up PVs : 

  Login to Beusable > Manage Plan > Click Top Up PVs button > Choose an amount and proceed to check out > Top-up complete

  • Reloaded PVs are expired upon the next plan.
  • Remaining reloaded PVs are not carried over to the next plan.
  • The minimum top-up amount is 100,000 PVs.
  • The unit price of PV top-up is 1 PV = ₩ 1.5

• How do I cancel Beusable?

  You can cancel your subscription on Manage Plan.
  Once you submit your cancellation application, 

  you will not be charged from your next billing date.
  
  Data regarding account info and page analysis would not automatically be deleted after the plan cancellation.
  The page analysis data is kept for 6 months since the data collection.
  You can always come back to restart user analysis with Beusable.

• Can I cancel or get a refund on my plan?

  Cancellation and reimbursement cannot be made once your plan is applied.
  To stop from billing next month you can cancel your subscription on My Page > Manage Plan.

• Can I carry forward the balance to the next month?

  Monthly provided PVs are not carried forward to the next month.

• How do I change my plan?

  If you need more monthly PVs, you can upgrade your plan.
  A plan upgrade takes effect immediately.
  We give full credit to the remaining PVs and only the difference will be charged.
   

  • To change your Beusable plan:
    My Page > Manage Plan > Change Plan > Choose your desired plan, then update.
     

  Please contact our operation team through beusable@4grit.com to proceed payment through wire transfer.

• How do I extend my plan?

  If your payment is made with a credit card, your plan will be renewed automatically at each billing date.
  However, for the wire transaction customers should you extend your subscription, 

  please contact our operation team within a week before the expiration date.

• When does my plan start?

  The initial paid plan will take effect immediately upon your request.

   

  • Plan upgrade: A plan upgrade takes effect immediately.
    (We give full credit to the remaining PVs and only the difference will be charged.)
  • Plan downgrade: A plan downgrade takes effect on your next billing date, and you will be charged the new price on your next billing date.
  • Plan cancellation: You can continue analysis on Beusable until your current plan expires. You will not be charged again unless you restart your account.

• How do I find a billing receipt?

  After any payments, you will receive the receipt by email.
  You can also find them on Beusable Billing.

• Why is my card being declined?

  If you continue to receive a payment processing error, we recommend following the steps below.
  
  Case1. Please verify your card details and try again.
  Case2. Please verify of corporate/personal settings when selecting a card type
  (In case of the corporate card issued forward to your name please select 'Personal')
  Case3. Please check if the security module is installed appropriately. If the installed correctly, an encrypted keyboard should appear when entering the last eight digits of a card. Also, the certificate verification page should be provided when you click Confirm after entering the card details.
  
  If the payment continues to fail, please contact our operation team through beusable@4grit.com with a screenshot attached.
  Regarding the issues of credit or debit card (i.e exceed the limit, card suspension) please contact the card issuer.

• Can I make payment through wire transfer? How is the tax invoice issued?

  We accept payments with a wire transfer.
  Please contact our operation team through beusable@4grit.com.
  Send us the information regarding ① Beusable Account ② Plan ③ Subscription term and Plan’s start date.
  We will review your request and send you the transfer info.
  
  We will issue a tax invoice should you request after the payment is made.
  Please send an email to our operations team regarding the ①Business registration certificate ②Manager’s email address.
  
  If the payment is made through a credit or debit card, the billing receipt issued instead of a tax invoice.

• What are payment methods?

  We accept payments with a credit or debit card or wire transfer.

   

  • Credit or debit card: My Page > Billing > Register a credit or debit card > Follow the billing process.
  • Wire transfer: Please contact our operation team through beusable@4grit.com.
    Send us the information regarding ① Beusable Account ② Plan ③ Subscription term and Plan’s start date

   

  Your plan should be applied after payment confirmation. 

  Please set a start date after the settlement date in case of wire transfer customers.

• How can I upgrade my free trial account?

  Sign In > My Page > Click Manage Plan > Click Subscribe Your Plan > Choose your subscription plan
  Once the payment is made your account's upgraded plan will take effect immediately.
  You can see your plan information on Manage Plan.
   

  • Credit or debit card: My Page > Billing > Register a credit or debit card > Follow the billing process.
  • Wire transfer: Please contact our operation team through beusable@4grit.com.
    Send us the information regarding ① Beusable Account ② Plan ③ Subscription term and Plan’s start date.

  
  Beusable Pricing

• Where to find plan prices?

  Beusable offers a variety of plans based on the number of PVs provided per month.
  You can choose a plan based on your business plan.
  If you haven’t tried Beusable, we offer a 14-day free trial.
   

  Beusable Registration
  Beusable Pricing

• How can I sign up for the Beusable free trial?

  Beusable offers a free 14-day trial to new members.

  To start your free 14-day trial, 

  create a Beusable account and enjoy unlimited access to Beusable service (no further steps are required). 

  During your free trial, we offer 10,000 PVs and unlimited page registration. 

   

  Sign up now for instant access to the entire Beusable features.

   

  Beusable Registration

  Beusable Pricing 

   

Plans & Accounts / Privacy Policy

• Does Beusable comply with the GDPR?

  We value our customers (and their customers) rights to privacy.
  In compliance with the GDPR, we are preparing the following new features and services.
  If you are an entity based in the EU or collect data from data subjects in the EU 

  you should sign a Data Processing Agreement with Beusable.
  
  Check GDPR Compliance

• What kind of data acquired by Beusable?

  Beusable never collects data that can be used to identify individual users.
  
  General Information

  • User environment: Device / User OS / User Agent / Browser Agent / Browser Info / Viewport / Contents / Screen Resolution
  • URL: Current URL / Inflow URL
  • Network: User IP / Login Session (We only use IP addresses to identify user’s geographic info and does not store them.)
     

  User Event Information
  Mouse events on the desktop device are equivalent as touch events on a mobile device.

• Do I need to get consent from page visitors on data collection?

  There is no need to ask for the Data Collection Agreement as Beusable never collects data that can be used to identify individual users. Any sensitive data is regarded as xxx.

• Is there any risk of personal data breach?

  Beusable never logs user keystrokes, but only uses visitors’ mouse movement, IP and cookie information.
  Therefore, we guarantee there is no risk of a data breach.
  
  Beusable never collects data that can be used to identify individual users.
  We only use IP addresses to identify users and does not store them

Use of Service / Code Installation

• Does the Beusable tracking code conflict with Google Analytics?

  As the Beusable tracking code is independent of the Google Analytics Tagging settings, 

  there would be no conflicts between scripts.

• Does Beausable tracking code affect web service performance?

  Beausable tracking code is an asynchronous script that has little impact on web page performance.
  Beusable has been verified through large-scale global services.

• Can I install Beusable tracking code with Google Tag Manager?

  You can install the Beusable tracking code by following these steps.
   

  • Google Tag Manager > Click Add A New Tag button > Enter a Tag Name > Click on Tag Configuration box > Select Custom HTML in the list of tag types > Enter the Beusable tracking code in HTML text box > Select a trigger (Name : All Pages / Type : Page view) > Save > Post
     

  Beusable Installation Guide

• Where do I install the Beusable tracking code? Does it need to be installed on every page for analysis?

  It’s recommended to install the Beusable tracking code before the </body> tag, so that the code can be loaded at the last.
  If you install the Beusable tracking code in the common area of a domain(Head, Footer or GNB),
  no additional installation will be required with the identical domain pages.
  
  Please note that URLs like www.beusable.net and m.beusable.net should be installed with different tracking codes issued per domain.
  
  Beusable Installation Guide

• Where can I find the Beusable tracking code?

  After you register a page, the Beusable tracking code will be issued per domain.
  You can see the tracking code at the upper right corner of the Dashboard.
  
  Identical Beusable tracking code is issued per Beusable ID and domain.
  Unique Beusable tracking codes are issued to each domain or account. 

  Please check the installation code before installation.
  (i.e. www.beusable.net / m.beusable.net - URL with a subdomain is considered unique and issues exclusive code.)

  
  Beusable Installation Guide

Use of Service / Data Collection

• Beusable Analytics suddenly stopped collecting data.

  1. It is possible for the beusable tracking code to get deleted while reorganizing or modifying the website. Please check if the Beusable Analytics tracking code was installed properly. 

   

  2. Please check if you have reached the 'Monthly PV limit for analysis' *Each domain shows analyzed PV/ set PV on the top of each domain dashboard. 

   

  3. Please check if you have used all your PV. *The PV is shown in the upper right corner of the dashboard.

• How long does Beusable Analytics keep my data?

  Your analysis data remains for 12 months. After 12 months, data will automatically get deleted from Beusable Analytics servers and will not be able to be retrieved.

• Is the Beusable data continuously updated?

  Your page analysis is updated every hour.

• Will we be able to check the data right away?

  After domain registration and code installation, if a real page visit (PV) occurs, you will be able to check the collected data within 1-2 hours. 

• Why do Analytics and Heatmaps present different data?

  The data provided in Heatmaps in Beusable are based on PV(Page View) while the environmental data in Analytics are based on UV(Unique Visitor). As a result, different data may be provided.

• The data of the user who inflowed through the campaign seems to be missing.

  Please check the URL match type you’ve registered.
  If you registered page as Exact match type, data is only collected from the exactly matched URL.
  In most cases, a query string is added after a URL when a visitor enters via a campaign. In this case, Beusable does not collect data from the URL different from the registered page.
  
  If you want to collect all the data with variable parameters, we recommend you register as a 'Simple' match type.
  When registered as Simple match data is collected from pages that match the domain and path values form URL entered.
  
  Page Registration Guide

• Why do Beusable and other analytic tools present different analysis data?

  1. Differences in analytical targets :
  Beusable is a page unit data analytics tool, rather than domain-wide. Beusable only provides analysis on pages you registered.
  If the other analytics tool provides domain-wide analysis, an analytical target may differ from Beusable.
  
  Also, please check the URL match type you’ve registered.
  If you registered page as Exact match type, data is only collected from the exactly matched URL.
  Data on pages where a variable occurs in a parameter, or where the URL you registered does not match the actual URL,
  are excluded from the collection scope, which may differ from other analysis tools.

   

  2. Differences in analysis criteria:
  The data provided in Heatmaps in Beusable are based on PV(Page View) while the environmental data in Analytics are based on UV(Unique Visitor). As a result, different data may be provided.

• How long does Beusable keep my data?

  If you are subscribing a SaaS plan, your analysis data retained for 6 months.
  After 6 months, our automatic deletion process will begin. 

  Data will be deleted from Beusable servers, including backups, and cannot be retrieved.

• Beusable suddenly stopped collecting data.

  If your site has undergone major design changes, 

  the Beusable tracking code is sometimes accidentally removed.

   

  Please verify if the Beusable tracking code is installed properly.

  If your website URL has changed, please register the new URL on Beusable.

  Beusable analysis can be made only when the URL you registered matched the actual page.

• How long does it take to view an analysis report after code installation?

  Pages with completed installation can be viewed within a couple of hours after PV and events are collected.

• Is the Beusable data updated in real time?

  Your page analysis is updated every hour.

Use of Service / Screenshot

• How can I exclude a pop-up element from a screenshot?

  You can customize the screenshot image by entering elements as CSS Selector to exclude from the captured image.
   

  1. How to find CSS Selector for exclusion: Open the Developer Tools on the page that contains the elements to exclude > Inspector > Right-click the highlighted element > Copy > Copy selector
  2. How to register CSS Selector in Beusable: Page Settings > Details > CSS Selector to Exclude > Paste copied Selector > Register
  3. Confirmation : Check the screenshot on Page Analysis Preview menu to make sure a pop-up element is excluded

• There is a clickable element that does not appear on the captured image.

  Beusable automatically detects clickable tags in HTML such as <A>, <BUTTON>, <INPUT>, <AREA>, <SELECT>.

  Beusable can detect clickable tags with these cases below. 

  1. Beusable can track the clickable tags with block elements (including inline-block elements) 
  2. Beusable can track the clickable tags with elements specified by the height and width (Should be larger than 1px) 
  3. Beusable can track the clickable tags with elements that have click data 

   

  Please modify the property of elements to the standard values, to check click data.

   

• How do I preview an image of the screenshot for the page analysis?

  The Page Analysis Preview feature on the Page Registration or Edit provides a preview of the expected screenshot without using a PV credit.
  In addition to the preview of the screen capture, you can also check whether the CTA elements can be analyzed.
  
  However, if the entered URL is a login necessary page, or set as Starts / Ends / Contains / Regular Expression match type without capture URL provided Page Analysis Preview feature may not be available.

• Is there any content or page form that has limited screen capture?

  Beusable have the following limitations in screenshot:
   

  1. Login necessary pages
  2. Scrollable contents in container tag such as <div>tags
  3. Pages developed using Scroll-Lock (when content can be browsed only through scrolling/button click due to fixed page height)
  4. Parallax scrolling websites
  5. Interactive contents (layer and content that can be viewed by mouse clicks/hover, or rolling banners, etc.)
  6. Pages developed using Display:Flex CSS property (pages with variable element size)
  7. Dynamically loading contents with Ajax
  8. Single-page application (SPA)

  
  For contents that have screenshot limitations, we recommend Beusably.
  Beusably provides innovatively visualized heatmaps on real websites.
  Beusably supports Rich UI, responsive/adaptive pages, parallax web sites, 

  and also provides basic features(mouse click & move) of the analytic tool.

• My Heatmap screenshot doesn’t look right.

  If your screenshot doesn’t seem right, click Retake Screenshot button at the bottom left corner on the report page.
  However, only the screenshot of the day can be retaken.
  
  You can also use the Page Analysis Preview feature on the Page Registration or Edit to view the expected screenshot without using a PV credit.

• My page has been updated, does Beusable retakes screenshot automatically?

  Beusable takes a screenshot of a registered page every day.
  Therefore, even when there are a few adjustments on UI Beusable can constantly and update the screenshot.
  You can always retake a heatmap screenshot by clicking the Retake Screenshot button at the bottom left corner on the report page.
  
  If you have set the page as a login necessary page, click the Request Screenshot button to send a request for an update.
  We will take measures and send a confirmation Email.

Use of Service / Service

• Can I analzye mobile web pages or apps?

  Beusable is a web-based service that supports web page analysis for URLs that can be externally accessed through a browser.

   

  Supported areas include:

  Desktop web pages, mobile web pages, web page areas provided via URL in hybrid apps

• A report page keeps loading when running it on the Chrome browser.

  First, please make sure that the Beusable report is loaded normally on other browsers, IE, Edge, etc.
  If so, the issue may be due to the Chrome settings.

  
  Please take the following steps to manage the settings:

  1. Enter 'chrome://settings/' in the address bar
  2. Open [Advanced] tab
  3. Disable [Use hardware acceleration when available] in [System] tab
  4. Relaunch Chrome browser

• How do I architect a funnel?

  The key to build a successful funnel is to have a scenario navigation flow on your web sites.
  Considering the navigation steps in an inverse order helps to design a funnel.
  
  Tip. Examples of funnels

  • E-Commerce (Goal: Increasing revenue through a payment completion): Main > Product detail page > Cart > Checkout > Payment complete
  • Web Service (Goal: Increasing revenue through paid version charge): Main > Trial Registration > Running trial version > Upgrade to paid version
  • Contents Service (Goal: Increasing revenue through subscription): Main > View provided contents > Start subscription
  • B2B (Goal: Increasing revenue through inquiries): Main or Product Pages > Contact Us > Submitting inquiry

  
  Tip. Before designing funnels
  When building a funnel, core paths must be included. If there is no core path connecting the other pages, the final conversion may not happen at all. For instance, in case of an e-commerce site, if 'Check out' step is omitted the final conversion rate will be aggregated as 0.

• I couldn't find some of Beusable reports when registering a funnel.

  When registering a funnel only pages of an identical domain of the current report page can be selected.
  All the URLs can be registered in funnel regardless of its match type.
  The number of steps per funnel is limited to 20.

• Why are some of Path Plot nodes placed outside of the heatmap?

  If a node is located outside the screen area, it may be dynamic or hidden events that do not appear to be the dome reference at the time of capture, or events that do not have click tags and coordinate values.

• How can I track a page with the highest exit rate?

  Funnel feature allows you to track conversions on your site and discover opportunities to improve the user flow.
  The funnel can track the pages that chase users away and build strategy to improve navigation flow.
  Also Session Reports of Inflow and Dropped users are provided to understand each user's interest and intent.
  
  Funnels features

  • Understand the user behavior flow with landing page information before/after the visit.
  • Inflow: The session report provides a simulation and a basic information of a user who inflowed to the selected page.
  • Dropped: The session report provides a simulation and a basic information of a user who dropped from the selected page.
  • Session Report feature is only available in Exact match type.

• How do I pause Beuasable anaylsis?

  To pause the analysis, take the following steps.
  Dashboard > Click Edit button at upper right of the page list > Set Analysis Status to Stop
  You can resume page analysis anytime by setting the Analysis Status to Run.

• How do I block an IP address ?

  Take the following steps to block IPs.
  Login to Beusable > My Page > IP Blocking menu

• Can I analyze how the users navigate within a page?

  With this Beusable's exclusive Path Plot feature, you can view gaze plot representing all users' navigation flow and session duration information.

  • Reporting Heatmaps > Path

• How can I share my Beusable report?

  Report Share feature allows to share any Beusable report to other Beusable users.
  
  How to share reports:
  Dashboard > Click on the Settings button of the report you would like to share > Click Share >Enter a Beusable ID > Check the Beusable ID with access to your report at the bottom of the input box
   

  • For sharing reports, red icon is placed just beside thd page title.
  • If you need to remove the access of a certain account, click X button by the Beusable account.
  • Anyone with access to your report in only able to view the report, yet to modify any settings.
  • The person who receives view access to the report can find the list of shared reports on the left side of their Dashboard.

• Can I compare and anlalyze users by referrers?

  Comparing Referrers feature allows you to segment users in referrers providing analytics of users interest, navigation flow and so on.
   

  • Click: Compare final destination between referrers.
  • Move: Compare the difference of the overall distribution of user interest and behavior on contents.
  • Scroll Heatmap & Attention Graph: Compare users activity range, content exposure, and attention level.
  • Path Plot: Compare difference of user navigation flow.

• Can I segment data of users who clicked a certain button?

  Segmenting CTA feature can get you the filtered data of users who did/didn't click CTA elements such as buttons or banners.
  
  Tip. Understand users, who didn't click a Buy button, to build crucial marketing strategies.

  • Compare referrers, PV, UV, new/returning user rate, and average duration of users whom did/didn't click the CTA.
  • Compare CTA Clicks by referrers.

• What is PV and UV?

  PV(Page View) is a visit to a specific page on your website.
  If a user visits the page 10 times, PV would be counted as 10.
  
  UV calculates how many of those page visits are by distinct individuals.
  If the user has changed the device or deleted a cookie UV would be calculated as separately.

• What is Exit Rate?

  Exit Rate is the percentage of exits on a page.
  Clicking the mobile back button, closing the browser, and so on will be calculated as exits on the page.

• How is referral traffic tracked and categorized?

  Referral traffic is passed through a user’s browser, so this information is tracked and passed via the HTTP referrer.
  Since some sites and mobile apps that encrypt data, do not include HTTP Referrer, this matter could be sorted as Direct.
  
  Types of User Flows

  • Search Type: Referred via popular search engines (i.e. Google, Bing, Baidu, So.com) or containing search related keywords
  • Social Type: Referred via Youtube, Facebook, Twitter, Instagram, Linkedin, Tumblr, blogs, or online communities
  • Other cases categorized as general URLs.
  • Direct: Cases with no referrer info (i.e. directly entering a URL / accessing through bookmarks / missing referral traffic from header info)

• What's the difference between each URL Match Type?

  • Exact Match: Tracks the exact same URL you specify.
    ( Data on pages where a variable occurs in a parameter, or where the URL you registered does not match the actual URL are excluded from the collection scope. )
  • Simple Match: Tracks all URLs including the same Domain and Path.
    ( Simple match type is recommended to include all the variables that may occur from marketing campaigns.)
  • Starts Match: Tracks all pages, which start exactly as you specify it.
  • Ends Match: Tracks all pages which end with the text.
  • Contains Match: Tracks all pages which contain the text.
    ( If a URL contains a product code of each page, the match will categorize all inflows by product. )
  • Regular Expression: Tracks the pages of the domain you specified, and all URLs that match the regular expression entered.

• How can I track login necessary pages?

  Set the 'Is the page accessible only after login?' to Yes to track login necessary pages such as My Page, payment pages and etc.
   

  • As Beusable Screenshot Server can not approach to login necessary pages, login necessary page setting is required on registration. As set to login necessary page Beusable captures the users screen to provide analysis image.
  • As Beusable never collects data that can be used to identify individual users. Any sensitive data is regarded as xxx.
    (Image texts are excluded)
  • In case of login necessary pages, the screenshot may not be taken properly.
  • Please check if the screenshot is taken properly after you confirm code installation.
  • On Page Registration/Edit, Page Analysis Preview feature is not provided.

• Can I track iframes with Heatmaps?

  Beusable can track iframes with these cases below.

  1. Beusable can track the iframes with allow-same-origin attributes.
  2. Beusable can track the iframes with allow-scripts attribute.

• Is there a limit to the number of pages of registration?

  There is no page limit on Beusable. You can add as many pages as you need.

• Can I analyze pages of several domains?

  You can register multiple domains without limits of page registration.
  To set it up, make sure to install each tracking code issued per domain.
  
  If your site has a separate domain for mobile and desktop agents (i.e. www.beusable.net / m.beusable.net), 

  you need to install the tracking code assigned to each domain.

• How to set up Beusable on Single-Page Application?

  For SPA, we recommend to register a URL as 'Simple' match type and view user data with Live Heatmap.
  
  Why do I have to register as 'Simple' match type?

  • Beusable collects user behavior data based on the landing URL of the users.
  • As SPA does not update the entire page, but only changes a URL, Beusable collects data in accordance with users' landing URL. Therefore
  • Simple' match type is recommended to aggregate various landing cases of users.
  • Simple match type: Match the pages based on the Domain and Path values of the URL.

  
  What is Live Heatmap?
  Live Heatmap visualizes heatmaps on a real website in real-time. 

  This feature enables to analyze interactive elements such as hidden menus or layers.

• What OS, Browsers does Beusable support?

  Beusable works with Windows and Mac OS and can be used with popular browsers like Chrome, IE, and Safari.
  For the best experience, we recommend using Google Chrome.

• Does Beusable support mobile web / app ?

  Beusable is compatible with web-based applications like desktop web, mobile web, and hybrid app.
  Beusable can track all websites if a site can be accessed via URL through the external browser.
  
  For analysis of native mobile apps, customization support can be consulted for users with Enterprise of higher plans.

Use of Service / Live Heatmap

• [Live Heatmap] Exposure value varies greatly depending on the lookup period.

  Live Heatmap represents data on a real-time webpage.

  
  Therefore, if the web page code has been changed within the lookup period you set, 

  Exposure values may vary on the lookup period. 

  Since the Exposure data collected before the code change are excluded.

• [Live Heatmap] How does the Interest rate is calculated?

  The Interest value indicated how many of users have shown interest in the contents, 

  it’s computed as Hover PV / Exposure PV (%).

• [Live Heatmap] Exposure value is over 100%.

  If the user's interaction refreshes the content of the same element,
  Exposure count may be repeatedly aggregated and the Exposure value may be greater than 100%.

• [Live Heatmap] Exposure values are low throughout the page.

  If a page refresh occurs periodically even when the page is inactive, the number of page views (PV) increases,
  but Exposure data is not collected. Therefore, Exposure values are aggregated low.

• [Live Heatmap] The Exposure value of a lower button (UI element) is larger than the upper button's value.

  There are two possible reasons for this:
   

  1. If a user enter a page via a link from another page:
     ① Users may enter the page from a certain height without being exposed from the top of the page.
     ② A page which provides different layout or content according to the referrer,
     Exposure value of the bottom buttons (UI element) may be larger than the Exposure value of the top buttons within the page.
  2. If a user switches to another page via a button on the page but comes back via the back button,
     it will return to the point where the user had last checked, in this case, a button (UI element) may have a larger Exposure value than other elements.

• [Live Heatmap] The Exposure value of an always shown button (UI element) is less than 100%.

  When users leave a page before it's completely loaded, a number of page views (PV) are aggregated yet Exposure value hasn’t, 

  which causes the Exposure value of always shown elements to be less than 100%.
  
  If the UI Exposure value in the top area of the page is significantly low,
  you can assume that many users exit the page before it's loaded. 

  In this case, page performance check-up is required.

• [Live Heatmap] The Exposure values of the buttons (UI element) located on the same level are different.

  There are three possible reasons for this:

  1. In the case of a responsive web, the screen configuration changes according to the size of the browser which the users are accessing, so that some buttons (UI element) can be hidden or appear. For this reason, Exposure values between buttons on the same level may differ.
  2. In the case of a web that changes page layout according to the settings (e.g. region, language), the web may appear different per each user. For this reason, Exposure values between buttons on the same level may differ.
  3. In the case of a newly added button (UI element), since the data collection period of the element is short, Exposure value between buttons on the same level may differ.
      

  What is a responsive web?
  It is a website that automatically adjusts the screen size according to the width value of the web browser which the user accesses and shows an optimized screen.

• [Live Heatmap] How do I view data of specific date?

  As Live Heatmap presents data on a real website in real-time, data can be viewed from the current day.
  Data view via Live Heatmap can be selected from the preset: Today, Last 7 Days, Last 14 Days, Last 30 Days.
  With Time Machine feature you can back up current data for later use.

• Can’t find a navigation bar on a Live Heatmap.

  If you can’t find a navigation bar on a Live Heatmap, please check the list below.

  1. Is the Beusable tracking code installed properly.
  2. Is your URL blocks from appending a parameter

  (Beusable generates the parameter to activate Live Heatmap)

• Can I archive my Live Heatmap data?

  Click the Time Machine button at the bottom of the page > Click Download to export Heatmaps as PDF and manage your page history. 

  • PDF downloading feature is only supported from Pro plan or higher.
  • Parallax websites may not be captured properly.

• How can I analyze hidden elements such as rolling banner, hamburger menu layer?

  With Live Heatmap feature in Reporting Heatmaps, 

  you can see the click, hover, exposure and interest rate of interactive elements.

  • Beusable Live Heatmap feature is only supported for pages registered as Exact and Simple match type.
  • Contents with the largest number of clicks will be displayed in color white or red.