General / Accounts

• Where can I update my personal information?

  Click on the [User] icon on the upper-right side of Beusable and you can edit password, company name, and contact information.

• I didn't receive a verification mail after sign up.

  Please check the information below if you have not received a verification email. 

   

  1. Check if the email address is valid. 

  2. Check to see if Beusable mail was received in the spam folder. 

• How do I delete an account?

  When you delete your account, your data and account information from Beusable will be permanently removed and unable to get restored. Isn't that a waste? 

  If that is okay, follow the steps below to delete your account. 

   

  *Beusable [Home] > Click [Delete My Account] on [User Info] (all saved data and account information will be deleted) 

   

  If user journey, heatmap analysis is ever needed again, feel free to sign up anytime!

• How can I reset my password?

  If you have issues when you try to sign in with your Beusable ID password, 

  you can reset it by sending a notification email you used. 

   

  Follow the steps and check your email to reset your password. 

  Beusable Main page > Sign In > Click Forgot Password > Fill out your account information > Click Confirm button

   

  Reset your Beusable password

General / Plan & Blling

• Where to find plan prices?

  Journey Map

  There are two plans, a free plan (Everyone) and a paid plan (Pro). Both plans provide the same 600,000 PV per month, and there are differences in the number of domains that can be analyzed, the stage of customer journey analysis, and the presence or absence of advertisement analysis. Start analyzing your customer journey by choosing the one that fits your needs from two pricing plans.

   

  ▶Journey Map Pricing

   

  UX Heatmap

  Various plans are provided depending on the number of PVs provided per month. Choose the right plan based on the average monthly PV of the pages you want to analyze! In addition, when registering as a new member, we provide a 14 days of trial period where you can experience Beusable for free. Try the UX Heatmap after signing up as a member.

   

  ▶UX Heatmap Pricing

   

• Can I carry the PV to the next month?

  Provided PV can not be carried onto the next month.

• How do I find a billing receipt?

  After any payments, you will receive the receipt by email.
  You can also find them on Beusable Billing.

• Why is my card being declined?

  If you continue to receive a payment processing error, we recommend following the steps below.
  
  Case1. Please verify your card details and try again.
  Case2. Please verify of corporate/personal settings when selecting a card type
  (In case of the corporate card issued forward to your name please select 'Personal')
  Case3. Please check if the security module is installed appropriately. If the installed correctly, an encrypted keyboard should appear when entering the last eight digits of a card. Also, the certificate verification page should be provided when you click Confirm after entering the card details.
  
  If the payment continues to fail, please contact our operation team through beusable@4grit.com with a screenshot attached.
  Regarding the issues of credit or debit card (i.e exceed the limit, card suspension) please contact the card issuer.

• Can I make payment through wire transfer? How is the tax invoice issued?

  We accept payments with a wire transfer.
  Please contact our operation team through beusable@4grit.com.
  Send us the information regarding ① Beusable Account ② Plan ③ Subscription term and Plan’s start date.
  We will review your request and send you the transfer info.
  
  We will issue a tax invoice should you request after the payment is made.
  Please send an email to our operations team regarding the ①Business registration certificate ②Manager’s email address.
  
  If the payment is made through a credit or debit card, the billing receipt issued instead of a tax invoice.

• What are payment methods?

  We accept payments with a credit or debit card or wire transfer.

   

  • Credit or debit card: My Page > Billing > Register a credit or debit card > Follow the billing process.
  • Wire transfer: Please contact our operation team through beusable@4grit.com.
    Send us the information regarding ① Beusable Account ② Plan ③ Subscription term and Plan’s start date

   

  Your plan should be applied after payment confirmation. 

  Please set a start date after the settlement date in case of wire transfer customers.

• How can I sign up for the Beusable free trial?

  Beusable offers a free 14-day trial to new members.

  To start your free 14-day trial, 

  create a Beusable account and enjoy unlimited access to Beusable service (no further steps are required). 

  During your free trial, we offer 10,000 PVs and unlimited page registration. 

   

  Sign up now for instant access to the entire Beusable features.

   

  ▶Beusable Registration

  ▶UX Heatmap Pricing

   

• How can I upgrade my free trial account?

  Sign In > My Page > Click Manage Plan > Click Subscribe Your Plan > Choose your subscription plan
  Once the payment is made your account's upgraded plan will take effect immediately.
  You can see your plan information on Manage Plan.
   

  • Credit or debit card: My Page > Billing > Register a credit or debit card > Follow the billing process.
  • Wire transfer: Please contact our operation team through beusable@4grit.com.
    Send us the information regarding ① Beusable Account ② Plan ③ Subscription term and Plan’s start date.

  
  ▶UX Heatmap Pricing

• When does my plan start?

  The initial paid plan will take effect immediately upon your request.

   

  • Plan upgrade: A plan upgrade takes effect immediately.
    (We give full credit to the remaining PVs and only the difference will be charged.)
  • Plan downgrade: A plan downgrade takes effect on your next billing date, and you will be charged the new price on your next billing date.
  • Plan cancellation: You can continue analysis on Beusable until your current plan expires. You will not be charged again unless you restart your account.

• How do I change my plan?

  If you need more monthly PVs, you can upgrade your plan.
  A plan upgrade takes effect immediately.
  We give full credit to the remaining PVs and only the difference will be charged.
   

  • To change your Beusable plan:
    My Page > Manage Plan > Change Plan > Choose your desired plan, then update.
     

  Please contact our operation team through beusable@4grit.com to proceed payment through wire transfer.

• How do I extend my plan?

  If your payment is made with a credit card, your plan will be renewed automatically at each billing date.
  However, for the wire transaction customers should you extend your subscription, 

  please contact our operation team within a week before the expiration date.

• Can I carry forward the balance to the next month?

  Monthly provided PVs are not carried forward to the next month.

• How do I cancel my subscription?

  You can cancel your subscription on Manage Plan.
  Once you submit your cancellation application, 

  you will not be charged from your next billing date.
  
  Data regarding account info and page analysis would not automatically be deleted after the plan cancellation.
  The page analysis data is kept for 6 months since the data collection.
  You can always come back to restart user analysis with Beusable.

• Can I cancel or get a refund on my plan?

  Cancellation and reimbursement cannot be made once your plan is applied.
  To stop from billing next month you can cancel your subscription on My Page > Manage Plan.

• Can I reload PVs in case of a sudden traffic surge?

  If you need additional PVs for temparory marketing or event campaigns, try the 'PV Top-Up' feature.
  You can reload PVs whenever you want without having to upgrade your plan.
  
  How to top up PVs : 

  Login to Beusable > Manage Plan > Click Top Up PVs button > Choose an amount and proceed to check out > Top-up complete

  • Reloaded PVs are expired upon the next plan.
  • Remaining reloaded PVs are not carried over to the next plan.
  • The minimum top-up amount is 100,000 PVs.
  • The unit price of PV top-up is 1 PV = ₩ 1.5

General / Privacy Policy

• Do I need to get consent from page visitors on data collection?

  There is no need to ask for the Data Collection Agreement as Beusable never collects data that can be used to identify individual users. 

  Any sensitive data is regarded as xxx.

• Is there any risk of personal data breach?

  Beusable never logs user keystrokes, but only uses visitors’ mouse movement, IP and cookie information.
  Therefore, we guarantee there is no risk of a data breach.
  
  Beusable never collects data that can be used to identify individual users.
  We only use IP addresses to identify users and does not store them

• What kind of data acquired by Beusable?

  Beusable never collects data that can be used to identify individual users.
  
  General Information

  • User environment: Device / User OS / User Agent / Browser Agent / Browser Info / Viewport / Contents / Screen Resolution
  • URL: Current URL / Inflow URL
  • Network: User IP / Login Session (We only use IP addresses to identify user’s geographic info and does not store them.)
     

  User Event Information
  Mouse events on the desktop device are equivalent as touch events on a mobile device.

• Does Beusable comply with the GDPR?

  We value our customers (and their customers) rights to privacy.
  In compliance with the GDPR, we are preparing the following new features and services.
  If you are an entity based in the EU or collect data from data subjects in the EU 

  you should sign a Data Processing Agreement with Beusable.
  
  Check GDPR Compliance

General / Code Installation

• Where do I install the tracking code? Does it need to install on every page for analysis?

  It’s recommended to install the Beusable tracking code before the </body> tag so that the code can be loaded at the last stage for rendering. 

  If you install the Beusable  tracking code in the common area of a domain(Head, Footer, or GNB), it will get installed for all pages of the common domain. 

   

  ⓘ Since the viewable integrated tracking code is issued in units of ‘accounts’, different codes are issued if the same domain but the viewable account that received the code is different.

  ⓘ The tracking code is applied to all pages (including sub-domains) that have a main domain in common.

• Does the Beusable tracking code conflict with Google Analytics?

  Since Beusable tracking code is different from Google Analytics tag settings, there is no conflict between scripts. You can use both services together. 

• Where can I find the Beusable tracking code?

  Journey Map

   

  When you register a domain, you can check the issued code through the [Code Guide] button, and you can also check it in the [Tracking Code] > [Code Guide] space at the top right of the dashboard.

   

  UX Heatmap

   

  When you register the page to be analyzed, you can check the [</>Tracking Code] issued by domain in the upper right corner of the dashboard.

   

  - Points to note when installing the tracking code

  ⓘ Since the viewable integrated tracking code is issued in units of ‘accounts’, different codes are issued if the same domain but the viewable account that received the code is different.

  ⓘ The tracking code is applied to all pages (including sub-domains) that have a main domain in common.

• Can I install Beusable tracking code with Google Tag Manager?

  You can install the Beusable tracking code by following these steps.
   

  • Google Tag Manager > Click Add A New Tag button > Enter a Tag Name > Click on Tag Configuration box > Select Custom HTML in the list of tag types > Enter the Beusable tracking code in HTML text box > Select a trigger (Name : All Pages / Type : Page view) > Save > Post
     

  Beusable Installation Guide

• Does Beausable tracking code affect web service performance?

  Beausable tracking code is an asynchronous script that has little impact on web page performance.
  Beusable has been verified through large-scale global services.

Journey Map / Data Collection

• How long does Journey Map keep my data?

  Your analysis data remains for 12 months.

  After 12 months, data will automatically get deleted from Journey Map servers and will not be able to be retrieved.

• Can I register one domain per account?

  You can register an unlimited number of domains. 

  *How to insert analyzed domain: Please insert the main domain (e.g. beusable.net) 

   

  Journey Map collects all journeys from main domain as the standard all the way to subdomains. 

• Can I set the PV that needs analysis per domain?

  Once you register a domain, you can set the [Monthly PV Limit] on the [Settings]. 

  Analysis continues until the set PV and once it achieves it, domain analysis will pause. 

   

  *How to set a monthly PV limit: On each domain's dashboard, press the [Settings] button > set a [Monthly PV Limit] > [Edit] 

   

  ⓘ During the plan, an 'increase' is directly applied but a 'decrease' will start the upcoming month. 

• How is user acquisition pathway measured and classified?

  The acquisition path is measured by referring to the HTTP Referrer header value when one visits a webpage. 

  Sometimes when one switches from a site to a mobile application, it will be directly classified because there is not HTTP Referrer information.

• Can a user find data by grouping?

  Segmenting function is supported on Journey Map

  *Analysis Period
  *Device (Desktop, Tablet, Phone)

  *Acquisition route 

  *New/Returning

   

  You can look up data with a simple click of [Journey Report].

• How long does it take to view an analysis report after code installation?

  Pages with completed installation can be viewed within a couple of hours after PV and events are collected.

• The data of the user who inflowed through the campaign seems to be missing.

  Please check the URL match type you’ve registered.
  If you registered page as Exact match type, data is only collected from the exactly matched URL.
  In most cases, a query string is added after a URL when a visitor enters via a campaign. In this case, Beusable does not collect data from the URL different from the registered page.
  
  If you want to collect all the data with variable parameters, we recommend you register as a 'Simple' match type.
  When registered as Simple match data is collected from pages that match the domain and path values form URL entered.
  
  Page Registration Guide

Journey Map / Service

• I need a testing period for Journey Map. Will I be able to do that?

  During the Beusable Analytics OBT period, an 'OBT' plan that analyzes 600,000 PV every month is provided for free. 

  As soon as you log onto Beusable, your plan will activate right away. 

   

   

  ▶Journey Map Registration

• What kind of service is Journey Map ?

  Journey Map is the most efficient solution for customer journey analysis. 

   

  *Check customer journey easily and quickly
  Without the need for extra dashboards, important points are shown so anyone could easily and quickly check the monitor all at once. 

   

  *Understand journey status 
  With easy to see graphics, we can visualize customer journey. We can intuitively check the target for improvement with important indicators (rollback that experience failure, struggles of refreshing, time spent for exploration. 

   

  *Segmenting function is provided 
  Beusable Analytics can classify user discover different flow through the powerful segmenting function(analysis period, device, referrers, new/returning Users). 

   

  ▶ Go to Journey Map

• What's the difference between UX Heatmap and Journey Map?

  We can understand the number of failures and the reasons for those failures by looking at the "service as a whole" with Journey Map that shows the flow of service exploration across the domain. 

   

  ▶ Look around Journey Map

   

  You will be able to achieve service improvement if the area of failure is analyzed and shown in a detail page with ‘UX Heatmap’.

   

  ▶ Look around UX Heatmap

• What OS, browsers does Journey Map support?

  Journey Map works with Windows and Mac OS and can be used with popular browsers like Chrome and Safari. 

  For the best experience, we recommend using Google Chrome

• Does Journey Map support mobile web / APP?

  Journey Map is compatible with web-based applications like desktop web, mobile web, and hybrid app. 

  If you have a URL that can be reached through an external browser, you can analyze user journey flow step by step through Journey Map.

• Is there a limit to the number of domains of registration?

  There is no limit to the number of domains one can register. Please freely register any domain when the analysis is needed. 

  However, please remember that extra analysis does not occur once the provided monthly PV is used up.

• What are sessions and PV?

  *Sessions : Session refers to the series of records(journeys) a customer has visited and performed on a domain. 

  Sessions are auto matically terminated 30 minutes after the customer ceases activity. 

  A new session begins when a customer in a session that was automatically terminated resumes browsing activity. 

   

  *PV(Page View)is the number of page visitors. If a user visits a page 10 times, then the PV is 10. 

• I am curious about each indicators of Journey Map

  *Acquisition: the number of customer inflow based on each session. 

  *Journey: The next journey a customer went to from the current page. 

  *Drop-off: A situation where one leaves the current page without any other issues. 

  *Rollback: A situation where one returns to the previous page due to failure. 

  *Refresh: the area the customer experiences trouble due to technical difficulties on the current page. 

  *Duration time: the average time a customer stays on services based on stages.

• Why do Journey Map and UX Heatmap present different data?

  The data provided in Heatmaps in Beusable are based on PV(Page View) while the environmental data in Analytics are based on UV(Unique Visitor). As a result, different data may be provided.

UX Heatmap / Data Collection

• Is the Beusable data updated in real time?

  Your page analysis is updated every hour.

• Beusable suddenly stopped collecting data.

  If your site has undergone major design changes, 

  the Beusable tracking code is sometimes accidentally removed.

   

  Please verify if the Beusable tracking code is installed properly.

  If your website URL has changed, please register the new URL on Beusable.

  Beusable analysis can be made only when the URL you registered matched the actual page.

• Why do UX Heatmap and other analytic tools present different analysis data?

  1. Differences in analytical targets :
  Beusable is a page unit data analytics tool, rather than domain-wide. Beusable only provides analysis on pages you registered.
  If the other analytics tool provides domain-wide analysis, an analytical target may differ from Beusable.
  
  Also, please check the URL match type you’ve registered.
  If you registered page as Exact match type, data is only collected from the exactly matched URL.
  Data on pages where a variable occurs in a parameter, or where the URL you registered does not match the actual URL,
  are excluded from the collection scope, which may differ from other analysis tools.

   

  2. Differences in analysis criteria:
  The data provided in Heatmaps in Beusable are based on PV(Page View) while the environmental data in Analytics are based on UV(Unique Visitor). As a result, different data may be provided.

• How is referral traffic tracked and categorized?

  Referral traffic is passed through a user’s browser, so this information is tracked and passed via the HTTP referrer.
  Since some sites and mobile apps that encrypt data, do not include HTTP Referrer, this matter could be sorted as Direct.
  
  Types of User Flows

  • Search Type: Referred via popular search engines (i.e. Google, Bing, Baidu, So.com) or containing search related keywords
  • Social Type: Referred via Youtube, Facebook, Twitter, Instagram, Linkedin, Tumblr, blogs, or online communities
  • Other cases categorized as general URLs.
  • Direct: Cases with no referrer info (i.e. directly entering a URL / accessing through bookmarks / missing referral traffic from header info)

• How do I pause UX Heatmap anaylsis?

  To pause the analysis, take the following steps.
  Dashboard > Click Edit button at upper right of the page list > Set Analysis Status to Stop
  You can resume page analysis anytime by setting the Analysis Status to Run.

• How do I block an IP address ?

  Take the following steps to block IPs.
  Login to Beusable > My Page > IP Blocking menu

UX Heatmap / Screenshot

• There is a clickable element that does not appear on the captured image.

  Beusable automatically detects clickable tags in HTML such as <a>,<button>,<input>, <area>, <select>.
  Therefore, if it is not an HTML standard element or if the width, height value of the tag is not set, 

  it will not be displayed as a clickable element.
  
   Please modify the property of elements to the standard values, to check click data.

• My page has been updated, does Beusable retakes screenshot automatically?

  Beusable takes a screenshot of a registered page every day.
  Therefore, even when there are a few adjustments on UI Beusable can constantly and update the screenshot.
  You can always retake a heatmap screenshot by clicking the Retake Screenshot button at the bottom left corner on the report page.
  
  If you have set the page as a login necessary page, click the Request Screenshot button to send a request for an update.
  We will take measures and send a confirmation Email.

• Is there any content or page form that has limited screen capture?

  Beusable have the following limitations in screenshot:
   

  1. Login necessary pages
  2. Scrollable contents in container tag such as <div>tags
  3. Pages developed using Scroll-Lock (when content can be browsed only through scrolling/button click due to fixed page height)
  4. Parallax scrolling websites
  5. Interactive contents (layer and content that can be viewed by mouse clicks/hover, or rolling banners, etc.)
  6. Pages developed using Display:Flex CSS property (pages with variable element size)
  7. Dynamically loading contents with Ajax
  8. Single-page application (SPA)

  
  For contents that have screenshot limitations, we recommend Beusably.
  Beusably provides innovatively visualized heatmaps on real websites.
  Beusably supports Rich UI, responsive/adaptive pages, parallax web sites, 

  and also provides basic features(mouse click & move) of the analytic tool.

• My Heatmap screenshot doesn’t look right.

  If your screenshot doesn’t seem right, click Retake Screenshot button at the bottom left corner on the report page.
  However, only the screenshot of the day can be retaken.
  
  You can also use the Page Analysis Preview feature on the Page Registration or Edit to view the expected screenshot without using a PV credit.

• How do I preview an image of the screenshot for the page analysis?

  The Page Analysis Preview feature on the Page Registration or Edit provides a preview of the expected screenshot without using a PV credit.
  In addition to the preview of the screen capture, you can also check whether the CTA elements can be analyzed.
  
  However, if the entered URL is a login necessary page, or set as Starts / Ends / Contains / Regular Expression match type without capture URL provided Page Analysis Preview feature may not be available.

• How can I exclude a pop-up element from a screenshot?

  You can customize the screenshot image by entering elements as CSS Selector to exclude from the captured image.
   

  1. How to find CSS Selector for exclusion: Open the Developer Tools on the page that contains the elements to exclude > Inspector > Right-click the highlighted element > Copy > Copy selector
  2. How to register CSS Selector in Beusable: Page Settings > Details > CSS Selector to Exclude > Paste copied Selector > Register
  3. Confirmation : Check the screenshot on Page Analysis Preview menu to make sure a pop-up element is excluded

• How can I analyze hidden elements such as rolling banner, hamburger menu layer?

  With Live Heatmap feature in Reporting Heatmaps, you can see the click, hover, exposure and interest rate of interactive elements.

  • Beusable Live Heatmap feature is only supported for pages registered as Exact and Simple match type.
  • Contents with the largest number of clicks will be displayed in color white or red.

UX Heatmap / Service

• What's the difference between each URL Match Type?

  • Exact Match: Tracks the exact same URL you specify.
    ( Data on pages where a variable occurs in a parameter, or where the URL you registered does not match the actual URL are excluded from the collection scope. )
  • Simple Match: Tracks all URLs including the same Domain and Path.
    ( Simple match type is recommended to include all the variables that may occur from marketing campaigns.)
  • Starts Match: Tracks all pages, which start exactly as you specify it.
  • Ends Match: Tracks all pages which end with the text.
  • Contains Match: Tracks all pages which contain the text.
    ( If a URL contains a product code of each page, the match will categorize all inflows by product. )
  • Regular Expression: Tracks the pages of the domain you specified, and all URLs that match the regular expression entered.

• What is Exit Rate?

  Exit Rate is the percentage of exits on a page.
  Clicking the mobile back button, closing the browser, and so on will be calculated as exits on the page.

• Does Beusable support mobile web / app ?

  Beusable is compatible with web-based applications like desktop web, mobile web, and hybrid app.
  Beusable can track all websites if a site can be accessed via URL through the external browser.
  
  For analysis of native mobile apps, customization support can be consulted for users with Enterprise of higher plans.

• What OS, Browsers does UX Heatmap support?

  UX Heatmap works with Windows and Mac OS and can be used with popular browsers like Chrome and Safari.
  For the best experience, we recommend using Google Chrome.

• How to set up UX Heatmap on Single-Page Application?

  For SPA, we recommend to register a URL as 'Simple' match type and view user data with Live Heatmap.
  
  Why do I have to register as 'Simple' match type?

  • Beusable collects user behavior data based on the landing URL of the users.
  • As SPA does not update the entire page, but only changes a URL, Beusable collects data in accordance with users' landing URL. Therefore
  • Simple' match type is recommended to aggregate various landing cases of users.
  • Simple match type: Match the pages based on the Domain and Path values of the URL.

  
  What is Live Heatmap?
  Live Heatmap visualizes heatmaps on a real website in real-time. 

  This feature enables to analyze interactive elements such as hidden menus or layers.

• Can I track iframes with Heatmaps?

  Beusable can track iframes with these cases below.

  1. Beusable can track the iframes with allow-same-origin attributes.
  2. Beusable can track the iframes with allow-scripts attribute.

• Can I analyze how the users navigate within a page?

  With this UX Heatmap's exclusive Path Plot feature, you can view gaze plot representing all users' navigation flow and session duration information.

  • Reporting Heatmaps > Path

• How do I register a funnel?

  The key to build a successful funnel is to have a scenario navigation flow on your web sites.
  Considering the navigation steps in an inverse order helps to design a funnel.
  
  Tip. Examples of funnels

  • E-Commerce (Goal: Increasing revenue through a payment completion): Main > Product detail page > Cart > Checkout > Payment complete
  • Web Service (Goal: Increasing revenue through paid version charge): Main > Trial Registration > Running trial version > Upgrade to paid version
  • Contents Service (Goal: Increasing revenue through subscription): Main > View provided contents > Start subscription
  • B2B (Goal: Increasing revenue through inquiries): Main or Product Pages > Contact Us > Submitting inquiry

  
  Tip. Before designing funnels
  When building a funnel, core paths must be included. If there is no core path connecting the other pages, the final conversion may not happen at all. For instance, in case of an e-commerce site, if 'Check out' step is omitted the final conversion rate will be aggregated as 0.

• I couldn't find some of UX Heatmap reports when registering a funnel.

  When registering a funnel only pages of an identical domain of the current report page can be selected.
  All the URLs can be registered in funnel regardless of its match type.
  The number of steps per funnel is limited to 20.

• A report page keeps loading when running it on the Chrome browser.

  First, please make sure that the UX Heatmap report is loaded normally on other browsers, IE, Edge, etc.
  If so, the issue may be due to the Chrome settings.

  
  Please take the following steps to manage the settings:

  1. Enter 'chrome://settings/' in the address bar
  2. Open [Advanced] tab
  3. Disable [Use hardware acceleration when available] in [System] tab
  4. Relaunch Chrome browser

UX Heatmap / Live Heatmap

• [Live Heatmap] Exposure value varies greatly depending on the lookup period.

  Live Heatmap represents data on a real-time webpage.
  Therefore, if the web page code has been changed within the lookup period you set, Exposure values may vary on the lookup period. 

  Since the Exposure data collected before the code change are excluded.

• [Live Heatmap] How does the Interest rate is calculated?

  The Interest value indicated how many of users have shown interest in the contents, it’s computed as Hover PV / Exposure PV (%).

• [Live Heatmap] Exposure value is over 100%.

  If the user's interaction refreshes the content of the same element,
  Exposure count may be repeatedly aggregated and the Exposure value may be greater than 100%.

• [Live Heatmap] Exposure values are low throughout the page.

  If a page refresh occurs periodically even when the page is inactive, the number of page views (PV) increases,
  but Exposure data is not collected. Therefore, Exposure values are aggregated low.

• [Live Heatmap] The Exposure value of a lower button (UI element) is larger than the upper button's value.

  There are two possible reasons for this:
   

  1. If a user enter a page via a link from another page:
     ① Users may enter the page from a certain height without being exposed from the top of the page.
     ② A page which provides different layout or content according to the referrer,
     Exposure value of the bottom buttons (UI element) may be larger than the Exposure value of the top buttons within the page.
  2. If a user switches to another page via a button on the page but comes back via the back button,
     it will return to the point where the user had last checked, in this case, a button (UI element) may have a larger Exposure value than other elements.

• [Live Heatmap] The Exposure value of an always shown button (UI element) is less than 100%.

  When users leave a page before it's completely loaded, a number of page views (PV) are aggregated yet Exposure value hasn’t, 

  which causes the Exposure value of always shown elements to be less than 100%.
  
  If the UI Exposure value in the top area of the page is significantly low,
  you can assume that many users exit the page before it's loaded. 

  In this case, page performance check-up is required.

• [Live Heatmap] The Exposure values of the buttons (UI element) located on the same level are different.

  There are three possible reasons for this:

  1. In the case of a responsive web, the screen configuration changes according to the size of the browser which the users are accessing, so that some buttons (UI element) can be hidden or appear. For this reason, Exposure values between buttons on the same level may differ.
  2. In the case of a web that changes page layout according to the settings (e.g. region, language), the web may appear different per each user. For this reason, Exposure values between buttons on the same level may differ.
  3. In the case of a newly added button (UI element), since the data collection period of the element is short, Exposure value between buttons on the same level may differ.
      

  What is a responsive web?
  It is a website that automatically adjusts the screen size according to the width value of the web browser which the user accesses and shows an optimized screen.

• [Live Heatmap] How do I view data of specific date?

  As Live Heatmap presents data on a real website in real-time, data can be viewed from the current day.
  Data view via Live Heatmap can be selected from the preset: Today, Last 7 Days, Last 14 Days, Last 30 Days.
  With Time Machine feature you can back up current data for later use.

• Can I archive my Live Heatmap data?

  Click the Time Machine button at the bottom of the page > Click Download to export Heatmaps as PDF and manage your page history. 

  • PDF downloading feature is only supported from Pro plan or higher.
  • Parallax websites may not be captured properly.

• Live Heatmap button is inactivated.

  Live Heatmap overlays Heatmaps on a real web page.
  Therefore the feature is only supported on the reports that URL can be specified ergo registered in Simple and Exact match type.
  
  If you can’t find a navigation bar on a Live Heatmap, please check the list below.

  1. Is the Beusable tracking code installed properly.
  2. Is your URL blocks from appending a parameter

  (Beusable generates the parameter to activate Live Heatmap)